About the British Social Attitudes survey 2013

NatCen’s British Social Attitudes survey has been conducted almost every year since 1983. Overall, nearly 89,000 people have taken part. A selection of health care-related questions – including those on satisfaction reported here – has been funded by The King’s Fund since 2011. Other funders sponsor other questions on a variety of topics.

Latest public satisfaction survey

View the most recent results: British Social Attitudes survey 2015.

Sample and approach

The 2013 survey consisted of 3,244 interviews with a representative sample of adults in England, Scotland and Wales. Addresses are selected at random and visited by one of NatCen Social Research’s interviewers. After selecting (again at random) one adult (aged 18 and over) at the address, the interviewer carries out an hour-long interview. Most questions are answered by the participant selecting an answer from a set of cards.

The sample size for the health care questions reported here was 1,063 in 2013. The data is weighted to correct for the unequal probabilities of selection, and for biases caused by differential non-response. The weighted sample is calibrated to match the population in terms of age, sex and region. The margin of error in 2013 for the health care questions was around +/-1 to 4 percentage points.

The 2013 survey was conducted between June and September.


The topics covered by the survey change from year to year, depending on the identities and interests of its funders. Some questions are asked every year, some every couple of years, and some less frequently.


The survey is funded by a range of charitable and government sources, which change from year to year. The survey is led by NatCen Social Research. NatCen carries out research in the fields of social and public policy, uncovering the truth about people’s lives and what they think about the issues that affect them. As an independent, not-for-profit organisation, NatCen focuses its time and energy on meeting clients’ needs and delivering social research that works for society.

Data analysis

The topline results and satisfaction trends relating to the NHS and health care issues from the British Social Attitudes survey 2013 have been analysed by John Appleby and Ruth Robertson

We would like to thank Jerome Finnegan, NatCen, for help in data extraction from BSA surveys.