British Social Attitudes survey 2012: public satisfaction with the NHS and its services

This project has been completed

The topline results and satisfaction trends relating to the NHS and health care issues from the British Social Attitudes survey 2012.

Latest public satisfaction survey

View the most recent results: British Social Attitudes survey 2015.

Introduction

Since 1983, NatCen Social Research’s British Social Attitudes survey has asked the public about their views on and feeling towards the NHS and health care issues generally. The latest survey was carried out over the summer of 2012 and presents a picture of the public’s satisfaction with the way in which the NHS runs and with important parts of its services such as general practice, inpatients and outpatients as well as satisfaction with social care provided by local authorities.

Here we present the topline results and trends from the survey. These, and the results from a number of other health and health care questions (as well as questions from many other topics covered by the survey), will be published in September 2013 in NatCen's British Social Attitudes 30th Report.

We found little change in levels of satisfaction with NHS services compared to 2011. Below we give an overview of changes in satisfaction levels over time and show that there has been no recovery following the considerable drop in satisfaction seen in 2011.

For more on past satisfaction trends, see the results from the British Social Attitudes survey 2011.

Satisfaction with the NHS overall - results

BSA survey 2012 - trends in satisfaction with the NHS
Satisfaction with the way the NHS runs now stands at 61 per cent, the third highest level since the BSA survey began in 1983. This follows a record fall in satisfaction, from 70 per cent in 2010 to 58 per cent in 2011.

Satisfaction with the NHS overall – more detail

Satisfaction with NHS and social care services

BSA survey 2012 - satisfaction with social care services
Satisfaction with A&E services has increased, while satisfaction with GP services and dentists show no real change from 2011. Satisfaction with social care services is much lower, at only 30 per cent.

Satisfaction with NHS and social care services – more detail

Explaining the results

BSA survey 2012 - inpatient satisfaction
We look at why public satisfaction with the NHS and its services changes from year to year, and whether levels of satisfaction correlate with the party in government.

The results of the BSA 2012 survey – our explanation