Patient and Family-centred Care
The Patient and Family-centred Care programme is breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
Our work
Our work
The Patient and Family-centred Care programme is run as a partnership between The King's Fund and the Health Foundation.
The programme is led by clinicians with recent training and practical experience in health care improvement.
It includes leadership development and on-site support for teams, and delivers a series of learning events and rapid improvement days, supported by expert coaching and mentoring.
What is patient and family-centred care?
Service improvement often focuses either on clinical-systematic care processes or on patients' experiences. Patient and family-centred care offers a unique opportunity to use tried and tested techniques to improve both processes of care and staff-patient interactions.
Our goal is to develop a small number of exemplary hospitals and a team of professional staff and managers who can demonstrate their achievements to others and bring sustainable improvement in patients' experience.
What are the benefits for participating hospitals?
The programme aims to support hospitals to:
- understand the drivers of quality in their own hospital
- improve the care of patients in two specific care pathways, making them reliable in terms of safety, clinical effectiveness, patient-centredness, timeliness and efficiency
- build capacity, so that lessons can be sustained and shared across the hospital
- improve staff engagement and resilience, focusing the attention of the staff on the patients' experience.
How will it benefit patients?
The programme aims to support work that will allow patients to:
- feel confident that the care that they receive will be consistently high quality
- participate in their own care and feel confident working in collaboration with health care professionals
- feel that their care has been designed in a way that acknowledges its place within their broader lives.
Programme participants
Patient and Family-centred Care programme participants 2012/13
We are working with hospitals that have already demonstrated commitment to transforming patients' experience of care.
This work will complement existing improvement work, appeal to the values of staff, and help sustain the improvements that hospitals have already made. It builds on our successful Hospital Pathways programme.
Each year we seek to develop a small number of exemplary NHS provider organisations and a team of professional staff and managers who can demonstrate their achievements to others, and bring sustainable improvement in patients' experience.
Teams from the following organisations have been selected to participate in the 2012 programme:
- Alder Hey Children’s NHS Foundation Trust
- Aneurin Bevan Health Board
- Barnsley Hospital HNS Foundation Trust
- Great Ormond Street Hospital NHS Trust
- Hywel Dda Local Health Board
- Ipswich Hospital NHS Trust
- North Devon Healthcare NHS Trust
- University Hospital of North Staffordshire NHS Trust
- Royal United Hospital, Bath, NHS Trust
- Walsall Healthcare NHS Trust
- West Middlesex University Hospital NHS Trust
The teams were chosen following an extensive application process and will benefit from expert coaching and mentoring as well as leadership development and on-site support. Teams will also be able to attend a series of learning events and rapid improvement days.
Apply
Apply
We are not currently recruiting for the PFCC programme. However, if you would like to receive more information, please contact Bev Fitzsimons on b.fitzsimons@kingsfund.org.uk
Useful resources
Useful resources
Joanne Watson: The Patient and Family-Care programme (article, Dec 2012)
The Patient and Family-care centred Care method has been pioneered by the Innovation Center at the University of Pittsburgh Medical Center
Download their guidelines and toolkits for more information:
Hospital Pathways programme
Hospital Pathways programme
The Hospital Pathways programme was the first phase of this project. It was run as a partnership between The King's Fund Point of Care Team and the Health Foundation.
The programme gave participating hospitals a unique opportunity to use tried and tested techniques, not yet widely used in the NHS, to improve both processes of care and staff-patient interactions. Together, these can have a profound effect on how patients and staff experience healthcare.
During the first phase of the programme, we worked with five trusts to develop a small number of exemplar hospitals and a group of professional staff and managers. This first phase was completed in November 2011.
Related audio
Joanne Watson gives an overview of the Hospital Pathways programme: