The Francis Inquiry report

See our latest work on quality of care and patient experience.

Robert Francis’s report into the failings at the Mid Staffordshire Foundation Trust was published in February 2013. Since then, issues of patient safety, quality of care, and leadership have been in the public eye more than ever. This page brings together our work around the report and on creating positive organisational cultures to enable the delivery of high-quality care.

How we can support positive organisational culture

We work with NHS trusts to help them be fit for purpose and fit for the future, nurturing the sort of leadership that enables positive changes in culture.

Presentations from related events

The Francis Inquiry

Featuring Robert Francis QC, this conference looked at the outcomes and implications of the Francis Inquiry report.

One year on from Francis

This conference explored the impact of the Francis, Berwick and Keogh reports on patients' experience of care in the NHS.

Transforming patient experience

This conference considered how organisations can understand and harness patient experience to drive positive change.

Related reading

Developing collective leadership for health care front cover

Front cover for Developing collective leadership for health care report

Developing collective leadership for health care

Exploring CQC's well-led domain front cover

Exploring CQC's well-led domain front cover

Exploring CQC's well-led domain: how can boards ensure a positive organisational culture?

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Staff engagement publication

Staff engagement: Six building blocks for harnessing the creativity and enthusiasm of NHS staff