Supporting staff to deliver the best care
Organisations should provide staff with supervision, support and training that is appropriate to the needs of the patients and service users they will be working with. Staff should have opportunities and time to suggest improvements, and in organisations with the right culture of care they will say they feel valued. Individual champions of good patient care should be celebrated, and team leaders should be supported to make good decisions and build great teams, acting as role models for staff in providing the right care.
The physical and mental challenges of health care jobs must be recognised, and staff should be given the right support and the opportunity to discuss their experiences.
Related publications
The contribution of Schwartz Center Rounds to hospital culture
Jocelyn Cornwell and Joanna Goodrich presented a briefing paper on the contribution of the Schwartz Center Rounds® to hospital culture at the Mid Staffordshire Public Inquiry.
Employee engagement and NHS performance
A paper by Michael A West and Jeremy F Dawson, commissioned to inform The King's Fund review of leadership in the NHS.
Medical engagement: too important to be left to chance
A paper by John Clark, commissioned to inform The King's Fund review of leadership in the NHS.
The instrumental value of medical leadership
Joanna Goodrich and Jocelyn Cornwell consider the benefits and contribution of Schwartz Center Rounds® on hospital culture in the UK.
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While Jocelyn Cornwell welcomes a commitment to hourly nursing rounds, will the introduction of new measurements just increase bureaucracy in patient care?
Can we guarantee compassionate care?
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Care and compassion in the NHS
In light of the Health Service Ombudsman's recent report, Jocelyn Cornwell examines ways to improve NHS care, including intentional nurse rounds.
Related audio-slideshows
Exploring the links between staff wellbeing and patients' experience of care
Jill Maben, Director of the National Nursing Research Unit at King’s College London, highlights the findings of her study into the relationship between staff wellbeing and patient experience.
Transforming patients' experience - why it matters to staff
Dr Win Tadd shares the results of her study into staff and patient experiences of care.
Related video
Schwartz Center Rounds®Barbara Wren explains how Schwartz Center Rounds® work, who presents them and the topics that are discussed.