Supporting staff to deliver the best care

Organisations should provide staff with supervision, support and training that is appropriate to the needs of the patients and service users they will be working with. Staff should have opportunities and time to suggest improvements, and in organisations with the right culture of care they will say they feel valued. Individual champions of good patient care should be celebrated, and team leaders should be supported to make good decisions and build great teams, acting as role models for staff in providing the right care.

The physical and mental challenges of health care jobs must be recognised, and staff should be given the right support and the opportunity to discuss their experiences.

Related publications

Patient-centred leadership

This report summarises the main findings of the Francis Inquiry into the failings of care at Mid Staffordshire in relation to NHS leadership and culture.

Leadership and engagement for improvement in the NHS

Our report makes the case for engaging staff, patients and boards, and for building relationships across systems of care.

The contribution of Schwartz Center Rounds to hospital culture

Jocelyn Cornwell and Joanna Goodrich presented a briefing paper on the contribution of the Schwartz Center Rounds® to hospital culture at the Mid Staffordshire Public Inquiry.

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Will hourly rounds help nurses to concentrate more on caring?

While Jocelyn Cornwell welcomes a commitment to hourly nursing rounds, will the introduction of new measurements just increase bureaucracy in patient care?

Can we guarantee compassionate care?

Can we guarantee patients compassionate care? Jocelyn Cornwell argues that while we can't currently guarantee this, we should be doing more to make it likely.

Care and compassion in the NHS

In light of the Health Service Ombudsman's recent report, Jocelyn Cornwell examines ways to improve NHS care, including intentional nurse rounds.

Related audio-slideshows

Exploring the links between staff wellbeing and patients' experience of care

Jill Maben, Director of the National Nursing Research Unit at King’s College London, highlights the findings of her study into the relationship between staff wellbeing and patient experience.

Transforming patients' experience - why it matters to staff

Dr Win Tadd shares the results of her study into staff and patient experiences of care.

Related videos

Experience-based co-design toolkit: The benefits

Staff and patients who have used the experience-based co-design (EBCD) toolkit share their views on the resource and explain how the approach has helped to improve patient experience.

Schwartz Center Rounds®

Barbara Wren explains how Schwartz Center Rounds® work, who presents them and the topics that are discussed.