Highly responsive to patients' needs and preferences
Organisations should respond to feedback in any form, dealing with concerns and complaints quickly and at the right level. They should ensure that care is designed around patients’ needs, and that patients and carers are included in decision-making and in discussion about change.
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Experience-based co-design: working with partners to improve health care
This toolkit outlines a powerful and effective way of improving patients' experience of services, and helps you assess how it can help you meet your aims.
The patient-centred care project: evaluation report
This independent evaluation report, commissioned by the Fund, describes the process and impact of the EBCD project within breast cancer services.
Patients' preferences matter: stop the silent misdiagnosis
Misdiagnosing patients' preferences may be less obvious than misdiagnosing disease, but the consequences for the patient can be just as severe.
Related blogs
Patient-centred care: the universal power of stories
Jocelyn Cornwell discusses the dynamic, culture-changing power of stories and story-telling in health care.
Working with patients to improve health services
Joanna Goodrich asks can we really expect to improve services in a way that makes a difference to patients if we don’t listen to their experiences?
Improving patient experience: it's the little things that matter
The Point of Care team reflect on how the smallest actions on the part of staff can make a huge difference to patients’ experience of care.
How can we bridge the gap between knowledge and practice to deliver good patient experience?
Bev Fitzsimons asks whether a new patient and family-centred care programme can help improve patients' experience.
Related audio
Achieving organisational change in partnership with patients
Leslee Thompson and Anndale McTavish share how the team at Kingston General Hospital have worked in partnership with patients and families to achieve massive organisational change.
Related audio-slideshows
How relationship-centred care can improve patient outcomes
Mike Nolan, Professor of Gerontological Nursing at the University of Sheffield, questions the way we think about patient care and looks at how we can get caring right.