A clear vision for quality
Staff and patients should be able to recognise that providing high-quality − clinically excellent, safe and patient-centred − care is the main purpose of the organisation. This should be reinforced through everything they do.
Organisations' goals for improvement need to be consistent and clear. Staff, non-executive directors (NEDs) and governors should understand and be able to explain what their organisation is doing to improve care.
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In this paper we set out our views on how the system of quality assurance, including regulation, needs to evolve, the principles on which it should be built and how it should operate.
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