Improving NHS culture: collective leadership

Collective leadership is the sixth characteristic that will enable the development of cultures of high-quality, compassionate and continually improving care.

Our view is that leadership in the NHS should be collective and distributed rather than located in a few individuals at the top of organisations. Collective leadership means everyone taking responsibility for the success of the organisation as a whole – not just for their own jobs. It requires organisations to distribute leadership power to wherever expertise, capability and motivation sit within organisations. This includes patients taking on leadership roles, both in determining their own care and in shaping their health care organisations (via patient representatives and patient groups). 

Collective leadership should also be collaborative with leaders working together to prioritise quality of patient/service user care overall, not simply in their own areas of operation. And with a common style of supportive, enabling and empowering leadership. It is through collective leadership that cultures of high-quality, compassionate and continually improving care will develop and thrive. Every interaction by every leader at every level shapes the emerging culture of an organisation.

Multimedia

Collective leadership for culture change

Michael West - Insight article

Michael West
Michael West explains why collective leadership must be designed into NHS strategy.

Staff engagement and empowerment in the NHS

chris-ham.JPG

Chris Ham presents the recommendations of his review of staff engagement in the NHS.

Essential reading

Developing collective leadership for health care

Developing collective leadership for health care front cover

Front cover for Developing collective leadership for health care report
Our paper argues that collective leadership provides the optimum basis for caring cultures.

Delivering a collective leadership strategy for healthcare

CCl leadership report graphic teaser

Delivering a collective leadership strategy for healthcare front cover
We look at how collective leadership can be implemented to deliver sustainable change.

How we can help you

See how we can help you to assess and improve your organisation's culture >>

From the blog

Collective leadership

Michael West

Michael West
Collective leadership is fundamental to creating culture change in the NHS, says Michael West.