Satisfaction with NHS services – results 2

Questions concerning satisfaction with three hospital-based services – inpatients, outpatients and accident and emergency services – have also been included in the British Social Attitudes survey for a number of years.

Figure four

Figure 4: Satisfaction* with inpatients, outpatients and accident and emergency services: 1983-2011**

Satisfaction trends with three hospital-based services

The graph above shows trends for three hospital-based services between 1983 and 2011.

As with dentistry, and with occasional upturns, satisfaction with inpatient services had been in long-term decline between 1983 and 2006. Satisfaction then rose in the four years to 2010 to reach 59 per cent. However, results for 2011 show a drop to 55 per cent.

Satisfaction with outpatient services has fluctuated between 50 and 60 per cent between 1983 and 2001, since when (and apart from 2006) it rose from 50 to 68 per cent in 2010. Again, however, the latest results for 2011 reveal a drop in satisfaction, to 61 per cent.

Finally, satisfaction with accident and emergency services (trends begin in 1999) rose continuously from 2001 (apart from 2006) from 43 to 61 per cent in 2010. However, as with inpatients and outpatients, satisfaction fell in 2011 to 54 per cent.

See Figure 3 for a graph of trends in satisfaction with GP and NHS dentistry services 1983-2011

Public satisfaction with the NHS and its services - other sections