Net satisfaction with the NHS
In a total of eight years since 1983 respondents recorded net dissatisfaction with the NHS overall. Since 2003, net satisfaction has been generally growing each year – although despite an increase in satisfaction in 2006, a larger increase in dissatisfaction meant a fall in net satisfaction. In 2011 net satisfaction – although remaining high by historical standards – fell from 52 to 34 percentage points – a combination of a 12 point fall in satisfaction and a 6 point rise in dissatisfaction.
See Figure 1 for a graph of trends in satisfaction with the NHS since 1983