The Point of Care: Elaine Hide on Experience Based Design
Service lead Elaine Hide talks about why she’s examining ‘touch points’ - highs and lows of care for patients and staff - to improve care in her Trust. This audio has been collected as part of our work programme The Point of Care.
Elaine Hide on experience based design
Elaine Hide, Service Transformation Lead at Luton and Dunstable NHS Foundation Trust discusses the use of experience based design.
The Point of Care
The Point of Care is a programme run by The King’s Fund that aims to transform patients’ experience of care in hospital. The goal of the programme is to enable health care staff in hospitals to deliver the quality of care they would want for themselves and their own families.
More on this programme »