'Nothing about me, without me.' The NHS White Paper.

In his first speech as health secretary, the Rt Hon Andrew Lansley CBE MP, highlighted the need to focus on outcomes for patients and how learning from patient experience will be of great importance in designing and improving services. NHS staff want to provide good care for their patients, and at a time when the NHS is under huge pressure to make cost savings, providing good care for patients needs to be at the centre of decisions around making savings.

This conference will look at practical ways to transform the experience of patients and staff in order to develop a high-quality, cost-effective health care service.

Key topics include:

• the role of the Board in the governance of experience of care
• creating a whole organisation approach to improving patient experience
• practical methods for involving patients in service design and improvement
• good practice in measuring patient experience
• effective methods of staff support.

During the day delegates will:

• explore how patient experience can be improved whilst cost savings are made
• consider the role of Boards in supporting staff to make the changes that will result in improved outcomes for patients
• hear from organisations and patients who are working together to improve services
• learn about practical solutions that offer real potential to create sustainable change.

The conference will include the following sessions.

Keynote address

• Lessons learnt from Mid Staffordshire 
  Sir Stephen Moss, Chairman, and Antony Sumara, Chief Executive,
  Mid Staffordshire NHS Foundation Trust

Focusing on the patient experience

• The role of the Board: good practice for Board directors – findings from the Intelligent Board report 2010
  Roger Taylor, Director of Product Strategy and Design, Dr Foster Intelligence
• Whole organisation approach to improving patient experience
  Nancy Fontaine, Deputy Director of Nursing, Patient Safety and Quality, Whipps Cross University Hospital NHS Trust
  Tim Keogh, Partner, April Strategy

Effective methods of staff support

• Support for relational care: enabling staff to manage themselves
  Barbara Wren, Consultant Lead Psychologist in Occupational Health, The Royal Free Hampstead NHS Trust
• Schwartz Center Rounds: reports from the pilot sites
  Joanna Goodrich, Senior Researcher/Programme Manager, The Point of Care, The King's Fund

Practical solutions for improving patient and staff experience

• Practical methods for involving patients in service design and improvement
  Catherine Dale, Programme manager - Patient Centred Care, Cancer Programme Team, Integrated Cancer Centre, Guy's and St Thomas' NHS Foundation Trust
  Dr Glenn Robert, Senior Research Fellow, National Nursing Research Centre, King's College London
  Chair: Jocelyn Cornwell, Director, The Point of Care Programme, The King's Fund
• Measuring patients experiences: how patient experience is measured and examples of best practice
  Catherine Foot, Senior Fellow, Policy, The King's Fund
  Chair: Bev Fitzsimons, Programme Manager, The Point of Care Programme, The King's Fund
• Producing high quality information for patients
  Patient Information Forum
  Chair: Joanna Goodrich, Senior Researcher/Programme Manager, The Point of Care Programme, The King's Fund

Delivering patient-centred care

• Improving processes of care and staff-patient interactions
  Anne-Marie Laverty, Director of Patient Experience, Northumbria Healthcare
  NHS Trust

Keynote speakers

• Sir Stephen Moss
  Chairman, Mid Staffordshire NHS Foundation Trust
• Antony Sumara
  Chief Executive, Mid Staffordshire NHS Foundation Trust 

 Speakers

• Catherine Dale
  Programme Manager - Patient Centred Care, Cancer Programme Team, Integrated Cancer Centre, Guy's and St Thomas' NHS Foundation Trust
• Nancy Fontaine
  Deputy Director of Nursing, Patient Safety and Quality, Whipps Cross University Hospital NHS Trust
• Catherine Foot
  Senior Fellow, Policy, The King's Fund
• Tim Keogh
  Partner, April Strategy
• Anne-Marie Laverty
  Director of Patient Experience, Northumbria Healthcare NHS Trust
• Dr Glenn Robert
  Senior Research Fellow, National Nursing Research Centre,
  King's College London
• Roger Taylor
  Director of Product Strategy and Design, Dr Foster Intelligence
• Barbara Wren
  Consultant Lead Psychologist in Occupational Health, The Royal Free Hampstead NHS Trust

• NHS board members
• nurse directors and senior nurses
• medical and clinical directors
• NHS trust and foundation trust service leads
• Patient and Public Involvement leads
• patients and patient groups
• carers and carers' groups
• support staff managers
• directors of commissioning, primary care trusts
• chief executives and project leaders, voluntary sector and independent sector
• professional bodies, policy-makers and regulators