Transforming patient experience 2015

Improving experience of the most vulnerable
Event type: 


Session one

Stewart Moors and Ruth Passman: Supporting improvements in experiences of care

Session two

Involving patients' and families perspectives for people with dementia and at the end of life

Ben Gadd: Improving the experiences of care for people who are dying

Sarah Beardon: Developing a carer's questionnaire for the pilot of the National Audit of Dementia

Co-designing services for older people

Dr Fiona Munro: Co-designing the pathway from hospital to home for older people

Dr Ruth Law: Integrated care for care homes: the Integrated Community Ageing Team

Susan Venables: Is keeping people at home always good for their health?

Engaging with vulnerable groups to improve patient experience

Sarah White: Multi-professional and patient collaboration to improve the experience of deafblind people

Lucy Jones: Doctors of the World and Hackney CCG pilot - reaching the most excluded

Catherine Thompson: Improving the patient experience for Black and Minority Ethnic people using cancer services

Gathering data for improvements by engaging patients

Aileen Lambert: Transforming the clinic outcome form: a project to improve patient information and patient experience in the outpatient department

Christine Armstrong: 10,000 Voices: seeing the person behind the data

Helen Mulholland: Placing patients at the heart of commissioning decisions in Sheffield

Session three

Developing and commissioning patient and family centred care

Ted Adams: Commissioning patient and family centred care means incentivising clinician-patient relationships

Working with patients to co-produce improvements

Catherine Dale: Involving patients in designing the building and services for a new cancer centre

Lisa Hinton: Patients and staff join researchers to design environmental changes in the intensive care unit

Improving patient experience for people with learning disabilities

Ruth Evans and Catherine Carter: Hidden voice of maternity: parents with learning disabilities speak out

Helen Lee: Developing always events in adult learning disability services

Collating patient data to improve commissioning and services

Prof Louise Locock: Re-using existing national patient experience interviews to support service improvement

Lesley Goodburn: Using insight to amplify patient voice in commissioning

Robert Franklin and Elizabeth Abbiss: Patient feedback in Dudley


About this event

This year’s annual transforming patient experience conference focused on how to improve the experience of care for the most vulnerable people.

The conference featured good practice case studies and inspirational keynote presentations to help delegates target the most vulnerable people in society and improve their experience of care.

Catch up on the highlights here