Transforming patient experience

Sixth annual conference
Date: 
Event type: 
One-day conference

About this event

Our transforming patient experience conference provided a forum for leaders, clinical and managerial staff to come together to explore the possibilities for achieving truly patient-centred care in today’s NHS.

Highlights from this conference

Anya de Iongh: Hearing the patient voice

Anya de Iongh

Anya de Iongh
Anya de Iongh draws on her experiences as a patient to discuss the different challenges patients may face during their care journey, and to emphasise the importance of working alongside patients to improve care.

Watch the video highlights of Anya's presentation

Charles Ellis: Reflections and personal experience from a patient

Charles Ellis

Charles Ellis
Charles Ellis, Non-Executive Director, East Sussex Healthcare NHS Trust, gives a moving account of his experiences as a patient and explains some of the issues around hearing the patient voice in care.

Watch the video highlights of Charles's presentation

Hiro Tanaka: Putting patient experience at the centre of clinical practice

Hiro Tanaka

Hiro Tanaka
Hiro Tanaka, Consultant Orthopaedic Surgeon, Aneurin Bevan Local Health Board, shares three personal stories which illustrate the important ingredients needed to transform patient care and experience.

Listen to Hiro's presentation

Mike Richards: The Care Quality Commission's new hospital inspection programme

Mike Richards

Mike Richards
Professor Sir Mike Richards, Chief Inspector for Hospitals, Care Quality Commission, introduces the CQC's new hospital inspection programme which will be used to assess all acute NHS hospital trusts/foundation trusts in England by December 2015.

Watch the video highlights of Mike's presentation

Neil Churchill: Patients at the heart of the agenda

Neil Churchill

Neil Churchill
Neil Churchill, Director for Patient Experience at NHS England, draws on perspectives from patients, providers, commissioners and the profession to explore the importance of working with patients as partners to deliver improvements in care quality.

Watch the video highlights of Neil's presentation

Julie Hendry: Creating a culture to ensure good patient safety, quality and experience

Julie Hendry

Julie Hendry
Julie Hendry, Director of Quality and Patient Experience at Mid-Staffordshire NHS Foundation Trust, gives a background to previous care failings at the trust, and explains how the culture of care has since been transformed to ensure patients are safe and well-cared-for.

Watch Julie's slideshow

Tweets from the day

See the conversations that were happening during the event on Twitter

Programme

Session one: How can leaders put patients first?

Chaired by : Jocelyn Cornwell, Director, The Point of Care Foundation and Senior, Fellow, The King's Fund

  • Putting the patient first: reflections and personal experience from a patient
    Charles Ellis, patient, and Non-Executive Director, East Sussex Healthcare NHS Trust
  • Putting patient experience at the centre of clinical practice
    Hiro Tanaka, Consultant Orthopaedic Surgeon, Aneurin Bevan Local Health Board
  • Patients at the heart of the agenda
    Neil Churchill, Director for Patient Experience, NHS England
  • Questions and discussion

Session two: How patient knowledge is improving care

Chaired by : Jo Bibby, Director of Strategy, Health Foundation

  • Hearing the patient voice
    Anya de Iongh, Expert Patient
  • How patient feedback can be used to improve care
    Dr Joanne Minford, Consultant Paediatric Surgeon, and Dr Julie Grice, Consultant in Paediatric Emergency Medicine, Alder Hey Children’s NHS Foundation Trust
  • How patient feedback and involvement will help ensure quality and safety
    Professor Sir Mike Richards, Chief Inspector for Hospitals, Care Quality Commission
  • Questions and discussion

Session three: How to improve patient experience in practice

A: Understanding and involving patients in their care

Chaired by: Joanna Goodrich, Senior Researcher and Programme Manager, The Point of Care, The King's Fund

  • Understanding and improving the experience of care for patients with dementia
    Andy Burgess, Divisional General Manager, Medicine and Paediatrics, and Katherine Allen, Head of Communications and Patient Experience, Northern Devon Healthcare NHS Trust
    Nellie Guttmann, Engagement Officer, Northern Devon Healthcare NHS Trust
  • How the experience of being a service user affects a service provider
    Neil Springham, Head of Art Psychotherapy, Edward Kanu, Ward Manager and Ami Woods, Oxleas NHS Foundation Trust

B: Improving patient experience for children with asthma: two case studies

Chaired by: David Naylor, Leadership Associate, The King’s Fund

  • Paediatric Asthma: Improving Patient and Staff Experience
    Hesham Abdalla, Consultant, Clinical Lead, Walsall Healthcare NHS Trust
    Caroline Whyte, Paediatric Matron, Paediatric Assessment Unit, Walsall Healthcare NHS Trust
    Emma Hughes, Senior Sister, Paediatric Assessment Unit, Walsall Healthcare NHS Trust
  • Patient and Carer Empowerment: a children's asthma improvement project
    Dr John Alexander, Consultant, University Hospital North Staffordshire NHS Trust
    Sadie Clayton, Consultant Nurse, University Hospital North Staffordshire NHS Trust

C: Engaging with stakeholders, patients and families to improve acute care

Chaired by: Chaired by: Mike Cheshire, Clinical Lead, Patient and Family Centred Care, The King’s Fund

  • Acute Abdominal Pain Pathway
    Dr Joanne Minford, Consultant Paediatric Surgeon, Alder Hey Children’s NHS Foundation Trust
    Dr Julie Grice, Consultant in Paediatric Emergency Medicine, Alder Hey Children’s NHS Foundation Trust
  • Multidisciplinary Outpatient Review Clinic for boys with Duchenne Muscular Dystrophy (DMD)
    Adnan Manzur, Consultant Paediatric Neurologist, Great Ormond Street Hospital for Children NHS Foundation Trust
    Lisa Byrne, Improvement Manager, Great Ormond Street Hospital for Children NHS Foundation Trust
    Ruth Barratt, Neuromuscular Nurse Specialist, Great Ormond Street Hospital for Children NHS Foundation Trust

D: Communicating with patients and families at the end of life

Chaired by: Catherine Foot, Assistant Director, Policy, The King’s Fund

  • The Conversation Project
    Rachel Davis, Palliative care nurse specialist and End of life care Lead, Royal United Hospital Bath NHS Trust
    Philippa Nash, Medical Nurse Practitioner, Royal United Hospital Bath NHS Trust
  • End of Life Care
    Julie Sadler, Senior Nurse Dementia Care and Adult Safeguarding, The Ipswich Hospital NHS Trust
    Sarah Higson, Patient Experience Lead, The Ipswich Hospital NHS Trust

Session four: Working in partnership to improve patient experience

Chaired by : Catherine Foot, Assistant Director, Policy, The King’s Fund

  • Creating a culture to ensure good patient safety, quality and patient experience
    Julie Hendry, Director of Quality and Patient Experience, Mid Staffordshire NHS Foundation Trust
  • Issues of reputation while supporting organisations to improve
    Dave Evans, Medical Director, Northumbria Healthcare NHS Foundation Trust
  • Working together to improve patient experience
    Dr Louise Locock, Deputy Research Director, Health Experiences Research Group, University of Oxford
  • Questions and discussion

Speakers

Jocelyn Cornwell

Director, The Point of Care Foundation and Senior Fellow, The King’s Fund

Charles Ellis

Patient and Non-Executive Director, East Sussex Healthcare NHS Trust

Hiro Tanaka

Consultant Orthopaedic Surgeon, Aneurin Bevan Local Health Board

Neil Churchill

Director for Patient Experience, NHS England

Anya de longh

Expert Patient

Elizabeth Rix

Chief Nurse, University Hospital of North Staffordshire NHS Trust

Sir Mike Richards

Chief Inspector for Hospitals, Care Quality Commission

Andy Burgess

Divisional General Manager, Medicine and Paediatrics, Northern Devon Healthcare NHS Trust

Katherine Allen

Head of Communications and Patient Experience, Northern Devon Healthcare NHS Trust

Hesham Abdalla

Consultant, Clinical Lead, Walsall Healthcare NHS Trust

Dr John Alexander

Consultant, University Hospital North Staffordshire NHS Trust

Sadie Clayton

Consultant Nurse, University Hospital North Staffordshire NHS Trust

Dr Joanne Minford

Consultant Paediatric Surgeon, Alder Hey Children’s NHS Foundation Trust

Dr Julie Grice

Consultant in Paediatric Emergency Medicine, Alder Hey Children’s NHS Foundation Trust

Adnan Manzur

Consultant Paediatric Neurologist, Great Ormond Street Hospital for Children NHS Foundation Trust

Lisa Byrne

Improvement Manager, Great Ormond Street Hospital for Children NHS Foundation Trust

Rachel Davis

Palliative care nurse specialist/End of life care Lead, Royal United Hospital Bath NHS Trust

Theresa Hegarty

Head of Patient Experience, Royal United Hospital Bath NHS Trust

Julie Sadler

Senior Nurse Dementia Care and Adult Safeguarding, The Ipswich Hospital NHS Trust

Sarah Higson

Patient Experience Lead, The Ipswich Hospital NHS Trust

Dave Evans

Medical Director, Northumbria Healthcare NHS Foundation Trust

Dr Louise Locock

Deputy Research Director, Health Experiences Research Group, University of Oxford

Julie Hendry

Director of Quality and Patient Experience, Mid Staffordshire NHS Foundation Trust 

Neil Springham

Head of Art Psychotherapy, and Ami Woods, Oxleas NHS Foundation Trust