Patient-centred care delivered through pharmacy

Implementing new models of care
Date: 
Venue: 
The King's Fund, London W1G 0AN
Event type: 
One-day conference

About

This conference examined how integrating the pharmacist into primary and secondary care can improve patient outcomes and reduce costs.

Take a look at the Storify for this event, which includes useful resources, Twitter highlights and delegate feedback.

David Branford and Maureen Baker: utilising pharmacist-led care

Fin McCaul: community pharmacy – the missing patient link?

Samantha Jones: embracing opportunities under the NHS five year forward view

More highlights

Catch up with highlights from the day, and Mohammed Hussain's talk on the Royal Pharmaceutical Society website.

Further materials

Now more than ever: why pharmacy needs to act

Our panellist, Catherine Picton co-authored this report which was published in December 2014. Commissioned by the Royal Pharmaceutical Society (RPS), the report sets out their assessment of progress made over the last year in moving pharmacy towards a wider, care-giving role.

Read the report

Programme

Breakfast workshop : What does the role of pharmacy look like within urgent care?

This workshop was open to all attendees, and was hosted by our sponsors, Lloyds Pharmacy, part of the Celesio family.

This breakfast briefing, presented by LloydsPharmacy - part of the Celesio UK family of businesses - was a knowledge share of the outputs of urgent care pilots and patient insight, both in community and hospital settings.

With urgent care and A&E rarely out of the public spotlight, pharmacy is being positioned as a solution to ease the pressures on the system. LloydsPharmacy has explored the urgent care network of services and would like to share and discuss what the future role of pharmacy could be like.

Speakers included:
Angela Wale, Urgent Care Lead
Michael Lennox, National BDM, Commissioned Services

Session one: Driving change

Welcome and introduction

Richard Murray, Director of Policy, The King’s Fund

Utilising pharmacist led care of people in primary care to deliver cost-effective services

  • Promoting collaborative models of care between GPs and pharmacists and the wider health team

Dr David Branford, Chair, English Pharmacy Board, Royal Pharmaceutical Society
Dr Maureen Baker CBE, Chair, Royal College of General Practitioners

Recognising the value of pharmacy in delivering patient-centred care

  • Enabling pharmacy teams to play a bigger role in supporting patients through diagnostics and self-management
  • Integrating services around the patient by developing new models of care through pharmacy
  • Working with patients, the Royal Pharmaceutical Society and other professional leadership bodies, and the pharmaceutical industry to develop medicines optimisation
  • Update on the medicines optimisation dashboard

Dr Bruce Warner, Deputy Chief Pharmaceutical Officer, NHS England

Community pharmacy: the missing patient link?

Fin McCaul, Chairman, Independent Pharmacy Federation

Questions and discussion

Joined by: David Burbridge, Co-Chair, Healthwatch Tower Hamlets and Patient Representative, Health Education North Central and East London

Refreshment break, exhibition and networking

Session two: Breakouts

Delegates chose to attend one of the following breakout sessions:

Breakout A: Managing long-term conditions

Welcome and introduction

Mark Duman, Non-Executive Director, Patient Information Forum

Utilising the pharmacist clinical skills to improve patient outcomes

  • Providing community pharmacists with extra training to deliver structured asthma reviews including reviewing inhaler technique
  • Targeting pharmacist asthma reviews at patients who have not had a review from the GP recently
  • Capitalising on the accessibility and approachability of the community pharmacist

Professor Anna Murphy, Consultant Respiratory Pharmacist, University Hospitals of Leicester NHS Trust

Sharing learnings from the Community Pharmacy Future Project

  • Identifying patients with undiagnosed Chronic Obstructive Pulmonary Disease (COPD) for earlier interventions
  • Supporting people with COPD so that they are better able to manage their condition, and improve their quality of life

Malcolm Harrison, Senior Manager (Project and Contract Development), Boots UK

Questions and discussion

Joined by: Philip Varlow, Patient Representative, Newham Clinical Commissioning Group

Breakout B: Hospital outreach

Welcome and introduction

Involving care home patients in decisions about their medicines

  • Creating a care home medicines optimisation service
  • Using short PDSA (Plan, Do, Study, Act) cycles to develop the interventions

David Campbell, Chief Pharmacist, Northumbria Healthcare NHS Foundation Trust
Steven Barrett, Senior Clinical Pharmacist, Northumbria Healthcare NHS Foundation Trust

Medicines optimisation: supporting frail elderly patients with their medicines in their own homes

Nisha Desai, Senior Clinical Pharmacist, Northumbria Healthcare NHS Foundation Trust

Breakout C: New models of care

Welcome and introduction

Ruth Robertson, Fellow, Health Policy, The King's Fund

Extended Primary Integrated Care – moving towards the Multispecialty Community Provider

  • Allowing community pharmacists to take referrals from GPs to treat minor ailments
  • Offering patients extended access to Primary Care from 8-8 during the week and 6 hours on Saturday and Sunday
  • Providing people with more choice and control over how and when they access care

Sue Oliver, Independent Prescriber and Pharmacist Consultant, Brighton and Hove Integrated Care Service

Pharmacists in GP practices: understanding the benefits for patients and GP colleagues

  • Making sure people get the most out of their medicines and stay well

Dr Simon Hodes, GP, Coach House Surgery and Dr Rena Amin, Joint Associate Director of Medicines Management and Clinical Associate, NHS Greenwich Clinical Commissioning Group and Hartland Way Surgery

Session three: Harnessing innovation and developing new models of care

Welcome back and introduction

Sarah Massie, Senior Consultant Leadership and Organisational Development, The Kings Fund

Embracing opportunities under the Five Year Forward View

  • Progress made in developing new models of care
  • Outlining how pharmacists could be integrated into the new multispecialty care organisations

Samantha Jones, Director for New Models of Care, NHS England 

Panel discussion: How can we better integrate pharmacy services into the patient care pathway?

  • How pharmacists can help alleviate pressure on GPs - increased demand and expectations of patients
  • What leadership capabilities are needed to meet the opportunities in the Five Year Forward View?
  • Ensuring that where regulatory intervention is appropriate, it is done in a way which seeks to support innovation, improvement and enable the harnessing of pharmacy’s potential
  • Now more than ever: why pharmacy needs to act

Panellists included:

  • Dr David Branford, Chair, English Pharmacy Board, Royal Pharmaceutical Society
  • Dr Maureen Baker CBE, Chair, Royal College of General Practitioners
  • Duncan Rudkin, Chief Executive and Registrar, General Pharmaceutical Council (GPhC)
  • Peter Bainbridge, Director of Pharmacy, Boots UK
  • Rob Darracott, Chief Executive, Pharmacy Voice
  • Catherine Picton, Co-author, Now or never: Shaping Pharmacy for the Future

Session four: Closing plenary

Welcome back

Don Redding, Director of Policy, National Voices

Findings of summary care record access pilots and future work to encourage access

Mohammed Hussain, Systems Commissioning Manager, NHS England

Panel discussion: shaping the future of pharmacy

  • What actions are needed to develop shared patient records and a much greater use of technology in health care?
  • What is pharmacy's role within the Urgent and Emergency Care review?

Panellists included:

Dr Bruce Warner, Deputy Chief Pharmaceutical Officer, NHS England
Margaret Hook, Superintendent Pharmacist and Director, Banwell Village Pharmacy
Professor Keith Willett
, National Director for Acute Episodes of Care, NHS England
Dr Simon Bourne, Acute Medicine and Respiratory Consultant at Portsmouth Hospital NHS Foundation Trust
Fin McCaul, Chairman, Independent Pharmacy Federation
Dr Emyr Wyn Jones, Clinical Ambassador - National Implementation, Summary Care Records Service

Closing comments and summary

Don Redding, Director of Policy, National Voices

Close of conference

Speakers

Samantha Jones

Director for New Models of Care, NHS England

Dr Bruce Warner

Deputy Chief Pharmaceutical Officer, NHS England

Catherine Picton

Co-author, Now or never: Shaping Pharmacy for the Future

Philip Varlow

Patient Representative, Newham Clinical Commissioning Group

Professor Keith Willett

National Director for Acute Episodes of Care, NHS England

Dr Maureen Baker CBE

Chair, Royal College of General Practitioners

Mohammed Hussain

Systems Commissioning Manger, NHS England

David Burbridge

Co-Chair, Healthwatch Tower Hamlets and Patient Representative, Health Education North Central and East London

Dr David Branford

Chair, English Pharmacy Board, Royal Pharmaceutical Society

Duncan Rudkin

Chief Executive and Registrar, General Pharmaceutical Council (GPhC)

Fin McCaul

Chairman, Independent Pharmacy Federation

Peter Bainbridge

Director of Pharmacy, Boots UK

Rob Darracott

Chief Executive, Pharmacy Voice

Malcolm Harrison

Senior Manager (Project and Contract Development), Boots UK

Richard Murray

Director of Policy, The King's Fund

Mark Duman

Non-Executive Director, Patient Information Forum

Don Redding

Director of Policy, National Voices

Dr Emyr Wyn Jones

Clinical Ambassador - National Implementation, Summary Care Records Service

Robert Johnstone

Board Member, International Alliance of Patients Organisations

David Campbell

Chief Pharmacist, Northumbria Healthcare NHS Foundation Trust

Professor Anna Murphy

Consultant Respiratory Pharmacist, University Hospitals of Leicester NHS Trust

Margaret Hook

Superintendent Pharmacist and Director, Banwell Village Pharmacy

Steven Barrett

Senior Clinical Pharmacist, Northumbria Healthcare NHS Foundation Trust

Nisha Desai

Senior Clinical Pharmacist, Northumbria Healthcare NHS Foundation Trust

Dr Simon Bourne

Acute Medicine and Respiratory Consultant at Portsmouth Hospital NHS FT

Ruth Robertson

Fellow, Health Policy, The King's Fund

Sue Oliver

Independent Prescriber and Pharmacist Consultant, Brighton and Hove Integrated Care Service

Dr Rena Amin

Joint Associate Director of Medicines Management and Clinical Associate, NHS Greenwich Clinical Commissioning Group and Hartland Way Surgery

Dr Simon Hodes

GP, Coach House Surgery

Sarah Massie

Senior Consultant Leadership and Organisational Development, The Kings Fund

Supporters

Supporters

We would like to thank the following organisations for supporting this conference. If you'd like to find out how you can support The King's Fund Events, please email us or call 020 7307 2584.

UK Clinical Pharmacy Association

The UK Clinical Pharmacy Association (UKCPA) is a member association for clinical pharmacy practitioners. The UKCPA actively develops clinical pharmacy practice and individual practitioners. We are frequently at the forefront of initiatives such as establishing professional curricula, developing professional recognition (credentialing) processes, and developing professional tools and frameworks for practitioners.

Pharmacy Voice

Pharmacy Voice is an association of trade bodies bringing together and speaking on behalf of community pharmacy. We are formed by the three largest community pharmacy owner associations and believe that together we are a stronger, unified voice.

Pharmaceutical Services Negotiating Committee

Primary Care Pharmacists' Association (PCPA)

Association of Pharmacy Technicians (APTUK)

The Association of Pharmacy Technicians UK (APTUK) is the Professional Leadership Body for all pharmacy technicians working in the UK. APTUK promotes professionalism in pharmacy technicians and supports its members to reach and maintain professional standards.

Multiple Sclerosis Society

Enabling everyone affected by MS to live life to their full potential and secure the care and support they need, until we ultimately find a cure.

pharmaphorum


pharmaphorum drives innovation within the pharmaceutical industry, by bringing healthcare together through a suite of media services that help produce and disseminate thought leadership, combined with an online platform for communicating messages to a global audience.