In brief
Presentations and talks from the conference
Sir Stephen Moss, Chair, Mid Staffordshire NHS Foundation Trust, explains the lessons that have been learnt at Mid Staffordshire.
Nancy Fontaine and Tim Keogh on the patient experience revolution at Whipps Cross
Nancy Fontaine, Deputy Director of Nursing, Patient Safety and Quality Whipps Cross University Hospital NHS Trust and Tim Keogh, Partner, April Strategy on the work that Whipps Cross has done to revolutionise patient experience.
Annie Laverty on improving processes of care and staff-patient interactions in Northumbria
Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Trust on improving patient experience in Northumbria.
Roger Taylor on findings from the Intelligent Board Report 2011 (696 kb) ![[pdf]](http://www.kingsfund.org.uk/display_images/document_icons/pdf.gif){kind=icon}
Roger Taylor, Director of Research, Dr Foster Intelligence gives an overview of the findings from the Intelligent Board Report 2011.
Joanna Goodrich and Barbara Wren on using Schwartz Rounds to support staff (542 kb)
Joanna Goodrich, Senior Researcher/Programme Manager, The Point of Care, The King's Fund and Barbara Wren, Consultant Lead Psychologist in Occupational Health, the Royal Free Hampstead NHS Trust.
More about the patient-centred care conference
'Nothing about me, without me.' The NHS White Paper.
The NHS White Paper highlighted the government's vision for a service that is 'genuinely centred on patients'. The need to focus on outcomes for patients and learning from patient experience will be of great importance in designing and improving services.
NHS staff want to provide good care for their patients, and at a time when the NHS is under huge pressure to make cost savings, providing good care for patients needs to be at the centre of decisions around making savings.
Programme
Programme
Opening session
- Lessons learnt from Mid Staffordshire
Sir Stephen Moss, Chairman, Mid Staffordshire NHS Foundation Trust - The role of the Board: good practice for Board directors – findings from the Intelligent Board report 2010
Roger Taylor, Director of Product Strategy and Design, Dr Foster Intelligence
Session two: Delivering patient-centred care
- Whole organisation approach to improving patient experience
Nancy Fontaine, Deputy Director of Nursing, Patient Safety and Quality, Whipps Cross University Hospital NHS Trust
Tim Keogh, Partner, April Strategy - Improving processes of care and staff-patient interactions
Anne-Marie Laverty, Director of Patient Experience, Northumbria Healthcare
NHS Trust
Session three: Practical solutions for improving patient and staff experience
- Practical methods for involving patients in service design and improvement
Chair: Jocelyn Cornwell, Director, The Point of Care Programme, The King's Fund
The Experience-Based Co-Design approach: how the method works (1296 kb)
Dr Glenn Robert, Senior Research Fellow, National Nursing Research Centre, King's College London
The Integrated Cancer Centre's experience of working with patients to improve patient experience (187 kb)
Catherine Dale, Programme manager - Patient Centred Care, Integrated Cancer Centre, King's Health Partners and Claire, a patient co-designer - Measuring patients experiences: practical considerations (34 kb)
Chair: Bev Fitzsimons, Programme Manager, The Point of Care Programme, The King's Fund
Measuring patient experience: a policy perspective(76 kb)
Catherine Foot, Senior Fellow, Policy, The King's Fund - Producing high quality information for patients
Chair: Joanna Goodrich, Senior Researcher/Programme Manager, The Point of Care Programme, The King's Fund
Good practice methods for producing consumer health information (1400 kb)
Geraldine Mynors, Development Director, Patient Information Forum
Design for patient dignity: improving patient information
Maja Kecman, Senior Associate, Patient Safety Group, Royal College of Art
Session four: Effective methods of staff support
- Schwartz Center Rounds – supporting staff to deliver compassionate care
Results from the pilot sites in England
Joanna Goodrich, Senior Researcher/Programme Manager, The Point of Care, The King's Fund - Using Schwartz Center Rounds in practice
Barbara Wren, Consultant Lead Psychologist in Occupational Health, The Royal Free Hampstead NHS Trust
Dr Sean Elyan, Medical Director, Gloucestershire Hospitals NHS Foundation Trust
Speakers
Speakers
- Catherine Dale
Programme Manager - Patient Centred Care, Integrated Cancer Centre, King's Health Partners - Nancy Fontaine
Deputy Director of Nursing, Patient Safety and Quality, Whipps Cross University Hospital NHS Trust - Catherine Foot
Senior Fellow, Policy, The King's Fund - Maja Kecman
Senior Associate, Patient Safety Group, Royal College of Art - Tim Keogh
Partner, April Strategy - Anne-Marie Laverty
Director of Patient Experience, Northumbria Healthcare NHS Trust - Sir Stephen Moss
Chairman, Mid Staffordshire NHS Foundation Trust - Geraldine Mynors
Development Director, Patient Information Forum - Dr Glenn Robert
Senior Research Fellow, National Nursing Research Centre,
King's College London - Roger Taylor
Director of Product Strategy and Design, Dr Foster Intelligence - Barbara Wren
Consultant Lead Psychologist in Occupational Health, The Royal Free Hampstead NHS Trust
