The King's Fund Annual Conference 2011

Welcome and introduction
Professor Chris Ham, Chief Executive, The King's Fund

• Keynote address:
  Future funding of care and support
  Andrew Dilnot CBE, Chair, Commission on Funding of Care and Support
  Download Andrew's presentation: Future funding of care and support (342 kb)
• Social entrepreneurism
  Dr Ravindran, Chairman, Aravind Eye Care System, a social organisation committed to the goal of elimination of needless blindness through comprehensive eye care services in Madurai, India
  Download Dr Ravindran's presentation: Social entrepreneurism (3291 kb)
• Questions and discussion

Welcome back
Chair: Nigel Edwards, Senior Fellow, The King's Fund

• Panel discussion: Quality challenges
• What are the barriers to and facilitators of high-quality, patient-centred care?
• How can we advance and strengthen clinical quality and patient safety?
• What are the system and regulatory incentives that advance quality improvements?

Panellists:

• Dr Penny Dash, Partner, McKinsey & Company, and Vice-chair, Board of Trustees, The King's Fund
• Sir Liam Donaldson, Chairman, National Patient Safety Agency and former Chief Medical Officer, Department of Health 1998-2010
• Al Mulley, Director of the Dartmouth Center for Health Care Delivery

A1
Quality improvement incentives: engaging and empowering staff
Chair: Candace Imison, Deputy Director of Policy, The King's Fund

• The quality and productivity challenge for the workforce
  Rachael Charlton, Director of Human Resources and Organisational Development, East Cheshire NHS Trust
  Download Rachael's presentation: The quality and productivity challenge for the workforce (276 kb)
• Creating the right environment to foster innovation and clinical leadership
  Dr Claire Lemer, Paediatric Registrar and Operations Manager and Founder, Diagnosis Ltd.
  Download Claire's presentation: Creating the right environment to foster innovation and clinical leadership (141 kb)

A2
Whole systems approaches to commissioning high-quality health care
Chair: Dr Nick Goodwin, Senior Fellow, Policy, The King's Fund

• A business strategy for whole system approach to commissioning
  Dr May Cahill, Clinical Director, NHS East London and the City (ELC)
  Dr John Coakley, Medical Director and Deputy Chief Executive, Homerton University Hospital NHS Foundation Trust
  Download May's and John's presentation: A business strategy for whole-system approach to commissioning (98 kb)  
• Commissioning high-quality health care in a reformed NHS
  Guy Boersma, Director of Performance, NHS South of England
  Download Guy's presentation: Commissioning high-quality health care in a reformed NHS (380 kb)

A3
Inspiring improvements in health care: mobilising leadership across boundaries
Chair: Nicola Hartley, Director, Leadership Development, The King's Fund

• Challenges and opportunities: unifying leadership across boundaries
  Stephen Jones, Chief Executive, Arden Cluster - Coventry and Warwickshire
  Rachel Newson, Chief Executive, Coventry and Warwickshire Partnership Trust
  Download Stephen's and Rachel's presentation: Unifying leadership across boundaries (162 kb)
• Defining the clinical leader of the future
  Dr Riaz Dharamshi, Specialist Registrar in Geriatrics, North West London NHS Trust
  Watch Riaz's presentation: The clinical leader of the future

A4
Measuring quality and the power of information
Chair: Catherine Foot, Senior Fellow, Policy, The King's Fund

• Improving the quality and accessibility of information
  Richard Hamblin, Care Quailty Commission
  Download Richard's presentation: CQC: Improving the quality and availability of information (112 kb)
• Role of standards in shaping the quality of care for patients
  Sir Andrew Dillon CBE, Chief Executive, NICE
  Download Andrew's presentation: Future funding of care and support (342 kb)

A5
Quality by design: creating patient-centred health care systems
Chair: Jocelyn Cornwell, Director, The Point of Care Programme, The King's Fund

• A definition of patient-centred care
  Margaret Goose, Lay Member, National Quality Board
  Download Margaret's presentation: A definition of patient experience (39 kb)
• The importance of evidence-based care and the measurement of improvement to patients' experience of health care
  Dr Ian Bullock, Chief Operating Officer, National Clinical Guideline Centre and member of the Patient Experience Clinical Guideline Development Group
  Download Ian's presentation: The importance of evidence-based care and the measurement of improvement to patients’ experience of healthcare (1800 kb)

• Achieving breakthrough improvement in care delivery

• Designing the healthcare experience: How insights from architecture, interior and product design are improving hospital productivity, patient compliance and the patient/clinician experience.
  Download the presentation: Designing the health care experience (3196 kb)

• The patient record as the conduit for care, quality and efficiency
  Download the presentation: The patient record as the conduit for care, quality and efficiency (1236 kb)

Welcome back 
Chair: Dr Fiona Godlee, Editor-in-Chief, BMJ

• Keynote address: Putting the debate in context
  Professor Sir Bruce Keogh, NHS Medical Director
  Download Bruce's presentation: Putting the debate on regulating for quality into context (327 kb)

This debate will focus on the following questions:

• Does competition improve quality?
• How will the new regulatory architecture work to advance and strengthen quality? How will Monitor work with CQC and the NHS Commissioning Board to ensure the system operates in the interests of patients?
• What is the role of Monitor in supporting the delivery of high quality care?
• What will the new regulatory architecture mean for providers?

Panellists include:

• Dr Anna Dixon, Director of Policy, The King's Fund
• David Bennett, Chair and Interim Chief Executive, Monitor
• Professor Sir Bruce Keogh, NHS Medical Director 
• Ali Parsa, Chief Executive, Circle

B1
Quality improvement incentives: engaging and empowering staff
Chair: Candace Imison, Deputy Director of Policy, The King's Fund

• Supporting clinical ownership of health informatics
  Dr Simon Eccles, Medical Director, NHS Connecting for Health 
  Download Simon's presentation: Supporting clinical ownership of health informatics (347 kb)
• Developing a 24 hour paediatric service at the Royal Free Hospital Hampsted NHS Trust
  Vivienne van Someren, Consultant Paediatrician and Senior Lecturer in Child Health, Divisional Director of Education, Urgent Care Division, Royal Free Hampstead NHS Trust
  Download Vivienne's presentation: Developing a 24-hour paediatric service at the Royal Free (133 kb)

B2
Whole systems approaches to commissioning high-quality health care
Chair: Dr Nick Goodwin, Senior Fellow, Policy, The King's Fund

• Using Results Based Accountability (RBA) to drive improvements in the management of long-term conditions
  Ruth Jordan, Senior Service Improvement Manager, Innovation and Improvement, Cardiff and Vale University Health Board
  Download Ruth's presentation: Using results based accountability (236 kb)
• Commissioning pathways of care
  Bob Park, Director, North East London Cancer Network
  Download Bob's email: Commissioning pathways of care (611 kb)
  Download Bob's flow model: Predictive funding flow model - Breast cancer (40 kb)

B3
Inspiring improvements in health care: mobilising leadership across boundaries
Stream lead: Nicola Hartley, Director, Leadership Development, The King's Fund

• The rationale for a whole systems approach
  Liz Thiebe, Head of Programmes, Leadership Development, The King's Fund
  Alasdair Honeyman, Leadership Associate, The King's Fund
• Inspiring leadership across professional boundaries
  Dr Cathy Hay, Clinical Director, Cumbria Diabetes
  Download Cathy's presentation: Cumbria Diabetes 2011 (3755 kb)

B4
Measuring quality and the power of information
Stream lead: Catherine Foot, Senior Fellow, Policy, The King's Fund

• Reducing variations in quality and outcomes in general practice
  Dr Howard Freeman, Associate Medical Director, NHS London and Joint Medical Director, SW London Cluster
  Julia Murphy, Head of Primary Care Quality Improvement, NHS London
• Clinicians driving Clinical Dashboards: making the best use of data across boundaries (integrating urgent care management)
  Dr Anne Talbot, Clinical Director, Bolton Community Practice CIC, and National Clinical Lead, Urgent Care Clinical Dashboard
  Watch Anne deliver this presentation 
  

B5
Quality by design: creating patient-centred health care systems
Chair: Jocelyn Cornwell, Director, The Point of Care Programme, The King's Fund

• The experience-based co-design approach to delivering excellent patient care
  Dr Glenn Robert, Professor of Healthcare Quality and Innovation, King's College London
  Download Glenn's prsentation: The experience-based co-design approach to delivering excellent patient care (69933 kb)  
• Inclusive approaches to designing health care
  Jeremy Myerson, Director and Helen Hamlyn Chair of Design, and Principal Investigator of the Designing Out Medcial Error (DOME) project
  Download Jeremy's presentation: Jeremy Myerson: Inclusive approaches to designing health care (1483 kb)

Welcome back
Chair: Professor John Appleby, Chief Economist, The King's Fund

• Keynote address
  Empowering patients to make informed decisions and drive quality improvements
  Dominic King, Clinical Lecturer in Surgery in the Department of Surgery and Cancer, Imperial College London
  Download Dominic's presentation: Empowering patients to make informed decisions and drive quality improvements (1457 kb)
• Keynote address
  Innovations in dementia care
  Jeremy Hughes, Chief Executive, Alzheimer's Society
  Download Jeremy's presentation: Delivering quality through user centred design - innovations in dementia care (130 kb)
• Questions and discussion
• Summary and closing comments
  Professor Chris Ham, Chief Executive, The King's Fund