Transforming patient experience annual conference

Date: 
Venue: 
The King's Fund

Event highlights

This conference showcased the best of the Point of Care programme and provided a forum for clinical and managerial staff to explore the possibilities for achieving truly patient-centred care in the NHS.

Presentations and interviews from this conference

Delegates at the conference shared their views on how patient experience could be improved, including the barriers that need to be overcome and international perspectives from America and Australia.

Jonathon gives a frank and moving account of his experience as a patient with kidney failure and his work as Chair of the Guy's, King's & St Thomas' Kidney Disease Modernisation Initiative.

Dr Tony DiGioia, Medical Director of the Orthopaedic Program and the Innovation Center, Magee-Women's Hospital of UPMC, gives a keynote address on how patient and staff experience can be improved.

Professor Tim Kendall, Director, National Collaborating Centre for Mental Health, introduces the new NICE quality standards for mental health service user experience.

Martine Price, Head of Patient Experience, and Dr Robert Whiting, Consultant Stroke Physician, share how they've been working to improve the experience of patients at Musgrove Park Hospital.

Including interviews with patients, senior trust managers and ward staff, Dr Win Tadd, Cardiff University, shares the results of her study into staff and patient experiences of care.

Annette Bartley, Independent Healthcare Consultant, The Health Foundation, highlights the key findings of the CQC report on the State of Care and discusses the benefits of Intentional Rounding for patients.

Programme

Programme

Session one

Welcome and introduction
Sir Christopher Kelly, Chairman, The King's Fund

Why we must focus on patients when times are hard
Jonathon Hope, Patient and former Chair, Guy's, Kings' St Thomas' Kidney Disease Modernisation Initiative

NICE patients' experience standards
Professor Tim Kendall, Director, National Collaborating Centre for Mental Health

Questions and discussion

Session two: Doing it for patients, for real

Welcome back
Professor Chris Ham, Chief Executive, The King's Fund

The Musgrove story: our journey towards excellent patient experience
Martine Price, Head of Patient Experience, Taunton and Somerset NHS Foundation Trust
Dr Robert Whiting, Consultant Stroke Physician, Taunton and Somerset NHS Foundation Trust

Leadership for patients' experience
Annie Laverty, Director of Patient Experience, Northumbria Healthcare NHS Foundation Trust
Aileen Beatty, Modern Matron, Northumbria Healthcare NHS Foundation Trust

Panel discussion: What are the system incentives for improving patients' experience?

Panellists include:

  • Dr Joanne Watson, Clinical Lead of the Hospital Pathways Programme, and Consultant Physician in Diabetes and Endocrinology, Taunton and Somerset NHS Foundation Trust, on how have cuts and efficiency drives impacted on staff and patients' experience
  • Professor John Appleby, Chief Economist, The King's Fund, on can we link productivity improvements to patients' experience and how can we ensure value is as much about experience of care as clinical outcomes?
    Download John's presentation: Can we link productvity improvements to patients' experience?
  • Harry Cayton OBE, Chief Executive, Council for Healthcare Regulatory Excellence, on is it possible to keep the focus on patients during reform?

Session three: Doing it for staff, for real

Welcome back
Jo Bibby, Director of Improvement Programmes, The Health Foundation

Transforming patients' experience: why it matters to staff
Dr Win Tadd, Reader, ESRC Centre for Economic and Social Aspects of Genomics (Cesagen), Cardiff University

The secrets of our success: linking staff wellbeing to patient experience
Barbara Wren, Consultant Psychologist on Staff Experience, The King's Faculty and Consultant Lead Psychologist in Health and Work, Royal Free Hampstead NHS Trust

Making it happen: intentional nurse rounding
Annette Bartley, Quality Improvement Fellow, The Health Foundation

Questions and discussion

Session four: Doing it today

Keynote address: Yes we can! Transforming patients and staff experiences: a view from the front line
Dr Tony DiGioia, Orthopaedic Surgeon, Medical Director of the Orthopaedic Program and the Innovation Center, Magee-Womens Hospital of UPMC, Pittsburgh, PA US

Questions and discussion

Summary and closing comments
Jocelyn Cornwell, Director, Point of Care Programme, The King's Fund