The King's Fund Annual Conference 2011

Date: 
Venue: 
Royal College of Physicians

Event highlights

Featuring Andrew Dilnot, Liam Donaldson and Jeremy Hughes, The King's Fund Annual Conference 2011 looked beyond the health reforms and focused on how to improve the delivery of health and social care. You can also catch up with all of the sessions on our YouTube channel.

Presentations and talks from this conference

Andrew Dilnot CBE shares the findings of the Commission on Funding of Care and Support and explains how a fair funding system for social care in England can be delivered.

Dr Ravindran discusses his work as Chairman of Aravind Eye Care System and their innovative approach to delivering high-quality eye care to millions in India.

Chaired by Nigel Edwards, and featuring Al Mulley, Sir Liam Donaldson and Dr Penny Dash, our panel discussion focused on the barriers to and facilitators of high-quality patient-centred care.

The King's Fund and BMJ debate, chaired by Fiona Godlee and featuring Bruce Keogh, Anna Dixon, David Bennett and Ali Parsa, examined the limits of competition and the role of Monitor in supporting the delivery of high-quality care.

Dr Glenn Robert, Professor of Healthcare, Quality and Innovation at King's College London, introduces the key features of the experience-based co-design approach, and shares interviews recorded with patients on their care experiences.

Jeremy Myerson, Helen Hamlyn Chair of Design, highlights how good health care design can make a difference to staff and patients, and introduces the DOME (Designing Out Medical Error) project.

Jeremy Hughes, Chief Executive, The Alzheimers Society, looks at some of the issues facing people with dementia and the innovations needed in dementia care to help support sufferers and carers.

Programme

Programme

Session one: Better quality, better value

Welcome and introduction
Professor Chris Ham, Chief Executive, The King's Fund

Keynote address: Future funding of care and support
Andrew Dilnot CBE, Chair, Commission on Funding of Care and Support

Social entrepreneurism
Dr Ravindran, Chairman, Aravind Eye Care System, a social organisation committed to the goal of elimination of needless blindness through comprehensive eye care services in Madurai, India

Questions and discussion

Session two: Quality challenges

Welcome back
Chair: Nigel Edwards, Senior Fellow, The King's Fund

Panel discussion: Quality challenges

  • What are the barriers to and facilitators of high-quality, patient-centred care?
  • How can we advance and strengthen clinical quality and patient safety?
  • What are the system and regulatory incentives that advance quality improvements?

Panellists:

  • Dr Penny Dash, Partner, McKinsey & Company, and Vice-chair, Board of Trustees, The King's Fund
  • Sir Liam Donaldson, Chairman, National Patient Safety Agency and former Chief Medical Officer, Department of Health 1998-2010
  • Al Mulley, Director of the Dartmouth Center for Health Care Delivery

Session three: Streams

A1: Quality improvement incentives: engaging and empowering staff
Chair: Candace Imison, Deputy Director of Policy, The King's Fund

The quality and productivity challenge for the workforce
Rachael Charlton, Director of Human Resources and Organisational Development, East Cheshire NHS Trust

Creating the right environment to foster innovation and clinical leadership
Dr Claire Lemer, Paediatric Registrar and Operations Manager and Founder, Diagnosis Ltd.

A2: Whole systems approaches to commissioning high-quality health care
Chair: Dr Nick Goodwin, Senior Fellow, Policy, The King's Fund

A business strategy for whole system approach to commissioning
Dr May Cahill, Clinical Director, NHS East London and the City (ELC)
Dr John Coakley, Medical Director and Deputy Chief Executive, Homerton University Hospital NHS Foundation Trust

Commissioning high-quality health care in a reformed NHS
Guy Boersma, Director of Performance, NHS South of England

A3: Inspiring improvements in health care: mobilising leadership across boundaries
Chair: Nicola Hartley, Director, Leadership Development, The King's Fund

Challenges and opportunities: unifying leadership across boundaries
Stephen Jones, Chief Executive, Arden Cluster - Coventry and Warwickshire
Rachel Newson, Chief Executive, Coventry and Warwickshire Partnership Trust

Defining the clinical leader of the future
Dr Riaz Dharamshi, Specialist Registrar in Geriatrics, North West London NHS Trust

A4: Measuring quality and the power of information
Chair: Catherine Foot, Senior Fellow, Policy, The King's Fund

Improving the quality and accessibility of information
Richard Hamblin, Care Quailty Commission

Role of standards in shaping the quality of care for patients
Sir Andrew Dillon CBE, Chief Executive, NICE

A5: Quality by design: creating patient-centred health care systems
Chair: Jocelyn Cornwell, Director, The Point of Care Programme, The King's Fund

A definition of patient-centred care
Margaret Goose, Lay Member, National Quality Board

The importance of evidence-based care and the measurement of improvement to patients' experience of health care
Dr Ian Bullock, Chief Operating Officer, National Clinical Guideline Centre and member of the Patient Experience Clinical Guideline Development Group

Sponsored lunchtime workshops

Achieving breakthrough improvement in care delivery

Designing the healthcare experience: How insights from architecture, interior and product design are improving hospital productivity, patient compliance and the patient/clinician experience

The patient record as the conduit for care, quality and efficiency

Session four: BMJ/The King's Fund – Regulating for quality debate

Welcome back
Chair: Dr Fiona Godlee, Editor-in-Chief, BMJ

Keynote address: Putting the debate in context
Professor Sir Bruce Keogh, NHS Medical Director
Download Bruce's presentation: Putting the debate on regulating for quality into context

This debate will focus on the following questions:

  • Does competition improve quality?
  • How will the new regulatory architecture work to advance and strengthen quality? How will Monitor work with CQC and the NHS Commissioning Board to ensure the system operates in the interests of patients?
  • What is the role of Monitor in supporting the delivery of high quality care?
  • What will the new regulatory architecture mean for providers?

Panellists include:

  • Dr Anna Dixon, Director of Policy, The King's Fund
  • David Bennett, Chair and Interim Chief Executive, Monitor
  • Professor Sir Bruce Keogh, NHS Medical Director
  • Ali Parsa, Chief Executive, Circle

Session five: Case studies

B1: Quality improvement incentives: engaging and empowering staff
Chair: Candace Imison, Deputy Director of Policy, The King's Fund

Supporting clinical ownership of health informatics
Dr Simon Eccles, Medical Director, NHS Connecting for Health

Developing a 24 hour paediatric service at the Royal Free Hospital Hampsted NHS Trust
Vivienne van Someren, Consultant Paediatrician and Senior Lecturer in Child Health, Divisional Director of Education, Urgent Care Division, Royal Free Hampstead NHS Trust

B2: Whole systems approaches to commissioning high-quality health care
Chair: Dr Nick Goodwin, Senior Fellow, Policy, The King's Fund

Using Results Based Accountability (RBA) to drive improvements in the management of long-term conditions
Ruth Jordan, Senior Service Improvement Manager, Innovation and Improvement, Cardiff and Vale University Health Board

Commissioning pathways of care
Bob Park, Director, North East London Cancer Network

B3: Inspiring improvements in health care: mobilising leadership across boundaries
Stream lead: Nicola Hartley, Director, Leadership Development, The King's Fund

The rationale for a whole systems approach
Liz Thiebe, Head of Programmes, Leadership Development, The King's Fund
Alasdair Honeyman, Leadership Associate, The King's Fund

Inspiring leadership across professional boundaries
Dr Cathy Hay, Clinical Director, Cumbria Diabetes

B4: Measuring quality and the power of information
Stream lead: Catherine Foot, Senior Fellow, Policy, The King's Fund

Reducing variations in quality and outcomes in general practice
Dr Howard Freeman, Associate Medical Director, NHS London and Joint Medical Director, SW London Cluster
Julia Murphy, Head of Primary Care Quality Improvement, NHS London

Clinicians driving Clinical Dashboards: making the best use of data across boundaries (integrating urgent care management)
Dr Anne Talbot, Clinical Director, Bolton Community Practice CIC, and National Clinical Lead, Urgent Care Clinical Dashboard

B5: Quality by design: creating patient-centred health care systems
Chair: Jocelyn Cornwell, Director, The Point of Care Programme, The King's Fund

The experience-based co-design approach to delivering excellent patient care
Dr Glenn Robert, Professor of Healthcare Quality and Innovation, King's College London

Inclusive approaches to designing health care
Jeremy Myerson, Director and Helen Hamlyn Chair of Design, and Principal Investigator of the Designing Out Medcial Error (DOME) project

Session six: Delivering quality through user-centred design

Welcome back
Chair: Professor John Appleby, Chief Economist, The King's Fund

Keynote address: Empowering patients to make informed decisions and drive quality improvements
Dominic King, Clinical Lecturer in Surgery in the Department of Surgery and Cancer, Imperial College London

Keynote address: Innovations in dementia care
Jeremy Hughes, Chief Executive, Alzheimer's Society

Questions and discussion

Summary and closing comments
Professor Chris Ham, Chief Executive, The King's Fund