International Congress on Telehealth and Telecare

Date: 
13 Mar 2011
Venue: 
The King's Fund

Event highlights

This event was live-streamed to 1500 people in 59 countries. You can watch the main sessions again on our YouTube channel.

Organised in partnership with the University Medical Center Utrecht (UMC), this congress brought together speakers from around the world to showcase innovations and best practice in the deployment of telehealth and telecare. Key themes included:

  • early insights from the UK's Whole System Demonstrator pilots results
  • managing long-term chronic illness
  • improving independence, health and well-being
  • sustaining innovations in a cold financial climate.

Presentations and videos from the congress

Keynotes from the WSDAN team

IT innovation in integrated care series

International perspectives on telehealth and telecare

Programme

Programme: Day 1: Wednesday 2 Mar 2011

8.30-9.30am: Registration, refreshments and exhibition

9.30-11.00am: Session one: Keynote addresses

Welcome and introduction: Professor Chris Ham, Chief Executive, The King's Fund, UK

UK keynote address: Stephen Johnson, Head of Long Term Conditions, Department of Health, UK
Questions and discussion

The Whole Systems Demonstrator (WSD) Programme: insights from the largest global field trial of telehealth and telecare: Tim Ellis, WSD Programme Director, Department of Health, UK

Professor Stan Newman, Dean, School of Community and Health Sciences, City University, and Centre Director and Professor of Health Psychology, University College London (UCL), UK

Questions and discussion

11-11.30am: Refreshment break, posters and exhibition

11.30-12.30pm: Session two: Whole System Demonstrator evaluation

WSD1: Whole System Demonstrator pilot sites

Chair: Tim Ellis, WSD Programme Director, Department of Health, UK

Andrew Forrest, Deputy Director, Cornwall Information Tech Services, Royal Cornwall Hospitals NHS Trust, UK

Hazel Price, Programme Manager, Kent Whole System Demonstrator Programme, Kent County Council, UK

WSD2: The impact of telehealth and telecare on the cost and cost-effectiveness of care

Chair: Wynand Ros, Associate Professor, Julius Center for Health Sciences and Primary Care, University Medical Center Utrecht, The Netherlands

Adam Steventon, Senior Research Analyst, The Nuffield Trust, UK

Professor Martin Knapp, Professor of Social Policy, Director of the Personal Social Services Research Unit and Director of the NIHR School for Social Care Research at the London School of Economics and Political Science, UK

WSD3: The impact of telehealth and telecare on users, carers and health and social care professionals

Dr Caroline Sanders, National Primary Care Research and Development Centre, The University of Manchester, UK

A systematic review to examine the effect of telecare for people with social care needs on outcomes for their informal carers, Anna Davies, Health Services Research Group, School of Health Sciences, City University London, UK

Empowering staff to be ICT changemakers, Roelien de Jong, Independent Consultant, 42morrow BV, The Netherlands

WSD4: The evidence base for telehealth and telecare

Chair: Professor Stan Newman, Centre Director and Professor of Health Psychology, UCL School of Life and Medical Sciences, University College London (UCL), UK

A systematic review of the effectiveness of mobile health interventions for the management of diabetes, Justine Baron, Health Services Research Group, School of Community and Health Sciences, City University London, UK

Telehealth for heart failure: exploring the mechanism of effect - a systematic review of self-care behaviour, Martin Cartwright, Health Services Research Group, City University London, UK, Yvette Ciere, Leiden University, The Netherlands

Heart failure patients monitored with telemedicine: patient satisfaction, Imke Kraai, Researcher, Department of Cardiology, University Medical Center Groningen, The Netherlands

WSD5: Sustaining innovation in telehealth and telecare

Chair: Dr Nick Goodwin, Senior Fellow, The King's Fund, UK

Professor James Barlow, Chair in Technology and Innovation Management, Imperial College London, UK

Mike Clark, Co-project Lead, Whole System Demonstrator Action Network, UK, and Richard Giordano, Senior Lecturer, Management and Leadership in Health and Social Care, University of Southampton, UK

12.30-1.30pm: Buffet lunch, posters and exhibition

12.45-1.30pm: Lunchtime workshop sponsored by KPMG

L1: Making the business case for telehealth

Rachel Williams, Director IT Advisory, and Helen Isaac, Associate Director IT Advisory, Infrastructure, Government and Health, KPMG LLP

1.30-5pm: Field trip to the Newham Whole System Demonstrator (WSD) project

1.30-2.15pm: Session three: Whole System Demonstrator analysis

Expert panel chair: Dr Nick Goodwin, Senior Fellow, The King's Fund, UK

Expert panellists include:

  • Jon Linkous, Chief Executive Officer, American Telemedicine Association (ATA), US
  • Moira McKenzie, National Telecare Programme Manager, Joint Improvement Team, Scottish Executive, UK
  • Professor Stan Newman, Dean, School of Community and Health Sciences, City University, and Centre Director and Professor of Health Psychology, University College London (UCL), UK
  • Professor Guus Schrijvers, Professor of Public Health, Julius Center for Health Sciences and Primary Care, University Medical Center Utrecht, The Netherlands
  • Hal Wolf, Senior Vice-President and Chief Operating Officer, Kaiser Permanente, The Permanente Federation, US

2.15-3.15pm: Session four: Parallel session A

A7: Managing long-term chronic illness

Integrating home-based tele-monitoring in disease management (DM) programme for community-dwelling patients with chronic heart failure (CHF)
Galit Kaufman, Programs Nursing Director, The GERTNER Institute for Epidemiology and Health Policy Research, Maccabi Health Care Services, Tel Aviv, Israel

The value of innovative ICT-guided disease management (DM) combined with telemonitoring in outpatient clinics for chronic heart failure (CHF) patients
Arjen E. de Vries, Researcher, Department of Cardiology, University Medical Center Groningen, The Netherlands

Motiva, MyHeart and HeartCycle: approaches to investigate and offer evidence-based solutions
Harald Reiter, HeartCycle Project Manager, Philips Research Europe

A8: Improving independence, health and wellbeing

How patients use access to their full health records: a qualitative study of patients in general practice
Dr Brian Fisher MBE, GP and Co-director of PAERS Ltd, UK

Formative evaluation of a regional health portal in the Netherlands
Marcello Aspria, Instituut Beleid and Managment Gezondheidszorg (iBMG), University of Rotterdam, The Netherlands

Characteristics of parents of infants admitted to a neonatal intensive care unit (NICU) influencing the use of the internet as a health information tool
Sophie de Rouck, Department of Medical Sociology and Health Sciences, Studies on Media, Information and Telecommunication, Vrije Universiteit Brussels, Belgium

A9: Sustaining innovations in a cold financial climate

Implementing Assisted Living at scale
Graham Worsley, Lead Technologist, Technology Strategy Board, UK

Identifying and addressing obstacles to telecare uptake
Soeren Mattke MD, Senior Scientist and Managing Director, RAND Health Advisory, RAND Corporation, US

Shorter waiting lists, higher patient satisfaction and qualitatively better information exchange with Webconsultation
Ben Teeuwen, Lecturer in Public Sector Innovation (HAN University of Applied Sciences), Hogeschool Arnhem Nijmegen, The Netherlands

Filip van Dijk, Software Developer, PFO Systems BV, The Netherlands

A10: Integrating health and social care services

Chair: Richard Pantlin, Chair, Intellect Health and Social Care Group
Telehealth service in the UK: Does it impact on patient outcomes?

Liv Solvår Nymark, Evaluation and Health Outcomes Lead, Pfizer Health Solutions, UK
An online education and coaching programme to promote self-care in heart failure patients

Dr Wim Stut, Senior Scientist, Philips Research, The Netherlands

Widening the role of NHS Direct to support long-term health
Professor Chris Salisbury, Professor of Primary Health Care, School of Social and Community Medicine, University of Bristol, UK

A11: Kaiser Permanente's approach to implementing IT innovation

Hal Wolf, Senior Vice-President and Chief Operating Officer, Kaiser Permanente, The Permanente Federation, US

3.15-3.45pm: Refreshment break, posters and exhibition

3.45-5.30pm: Session five: International perspectives

Session chair: Prof Guus Schrijvers, Professor of Public Health, Julius Centre for Health Sciences and Primary Care, University Medical Center Utrecht, The Netherlands

  • Jon Linkous, Chief Executive Officer, American Telemedicine Association (ATA), US
  • Hal Wolf, Senior Vice-President and Chief Operating Officer, Kaiser Permanente, The Permanente Federation, US
    Download Hal Wolf's presentation
  • Moira McKenzie, National Telecare Programme Manager, Joint Improvement Team, Scottish Executive, UK
    Download Moira MacKenzie's presentation
  • Questions and discussion and chair's closing remarks

Congress Dinner

7-9pm in The Conservatory at The King's Fund

Day 2: Thursday 3 Mar 2011

8-8.45am: Breakfast workshop sponsored by United Health UK

M1: Beyond technology: combining telehealth and care management to change behaviour

  • Why technology alone is not enough to drive quality improvement and efficiency in long-term conditions management'
  • How strategic use of telehealth by care managers and patients can produce lasting results'
  • What supports need to be in place in order to empower patients and providers to maximise health and well-being'

Carole Johnson, Manager, Clinical Educations and Quality, UnitedHealth UK
Phyllis Shelton, Managing Director, Care Solutions, UnitedHealth UK

8-8.45am: Breakfast workshop sponsored by Philips

M2: Insights into the future of home healthcare: learning from current sleep management practices

Philips Respironics is the global leader in the home management of sleep providing home healthcare solutions to patients all over the world. During this session the panel will share their insights and knowledge covering many themes that are echoed in the application of telehealth including; patient pathways, providing cost effective care remotely and increasing patient’s self-management of a chronic disease.

  • Identifying and managing co-morbidity through a fluid patient pathway
  • Providing a diagnostic sleep therapy service via remote care that delivers cost-effectiveness without compromising quality of care
  • How monitoring of sleep patterns can improve patient's health and wellbeing

Anwen Evans, Clinical Manager, Philips Respironics, UK
Kim Sheridan, Business Develoment Manager, Philips Respironics, UK
David Dawson, Consultant Anaesthetist, Bradford Teaching Hospitals NHS Foundation Trust
Professor Stephen Spiro, Vice Chairman, British Lung Foundation

9-9.30am: Registration, refreshments and exhibition

9.30-11am: Session six: Plenary

Welcome and introduction, Professor Chris Ham, Chief Executive, The King's Fund, UK

International keynote

Brian Rosenfeld MD, Executive Vice-President and Chief Medical Officer, Philips-VISICU, US

International case study

David Levine, President and Director General of the Montréal Health and Social Service agency, Canada

Questions and discussion

11-11.30am: Refreshment break, posters and exhibition

11.30am-12.30pm: Session seven: Parallel session B

Delegates should choose to attend one of the following six breakout sessions. Places will be allocated on a first come, first served basis to maximum capacity.

B13: Managing long-term chronic illness

Chair: Wynand Ros, Associate Professor, Julius Centre for Health Sciences and Primary Care, University Medical Centre Utrecht (UMC), The Netherlands

Telemonitoring patients with chronic disease in primary care. Three and six-month follow-up results of a randomised, controlled trial (TELBIL study)

Iñaki Martín Lesende, GP, Bilbao Primary Health Care Region, Osakidetza, Basque Health Service, Spain

A user-friendly decision-modelling tool to inform policy makers about cost-effectiveness of telehealth: the case of COPD in Germany
Florian Bleibler, Research Assistant, Department of Medical Sociology and Health Economics, University Medical Center Hamburg-Eppendorf, Germany

B14: Improving independence, health and wellbeing

Chair: Adrian Flowerday, Chair, Intellect Telehealth Group

Telehealth: supporting self-management of health and community-based care
Dr Suzanne Martin, Reader Health Sciences, University of Ulster, UK

Self management by patients who can't manage themselves?
Hero Torenbeek, Snr. Solution Manager, VitalHealth Software, The Netherlands

Midwifery: an opportunity in telecare in the Netherlands
Marije de Ruiter, Midwife, Department of Obstetrics, Wilhelmina's Children's Hospital, Utrecht University Medical Center, The Netherlands

B15: Teledermatology and chemotherapy

Implementing primary care based teledermatology in Kent, UK
Saul Halpern, Consultant Dermatologist, Medwary Maritime Hospital, UK

The anatomy of a telehealthcare project for monitoring chemotherapy: from concept to adoption
Professor Christopher P Price, Visiting Professor in Clinical Biochemistry, Department of Primary Care, University of Oxford, UK

Five years of teledermatology experience in The Netherlands: a full implementation
JP Van der Heijden, PhD Student, Manager Develpment, KSYOS Health Management Research, Academic Medical Center, The Netherlands

B16: Integrating care

Factors influencing implementation success of telehomecare in The Netherlands
Tim Postema, Ir./MSc., Organization and Human Resources, University of Twente, The Netherlands

Improving health service delivery through telehealth expansion in Queensland: strategy, clinical implementation, challenges, opportunities, and future directions
Andrew Bryett, Acting Director, Statewide Telehealth Services, Queensland Health, Australia

B17: Sustaining innovation

The introduction and evaluation of telehealth into a mental health service
Esther de Weger, KTP Associate for Canterbury Christ Church University and Oxleas NHS Foundation Trust, UK

An internet-based platform for people with schizophrenia and their caretakers
Dr Ina Boerema, Trimbos Institute, Netherlands, Institute of Mental Health and Addiction, The Netherlands, Rob de Leeuw (J.R.J.), Senior Researcher/Program Leader Mental Health, Julius Center for Health Sciences and Primary Care, University Medical Center Utrecht (UMC), The Netherlands

B18: Overview on future developments in IT and Health in Finland

Pekka Ruotsalainen, Research Professor, National Institute for Health and Welfare Helsinki, Finland

12.30-2pm: Buffet lunch, posters and exhibition

1pm-1.45pm: Lunchtime workshop supported by Continua Health Alliance and Telecare Services Association

L2: Promoting interoperability and driving quality standards

  • Smart Person Health
    George MacGinnis, Director PA Consulting, and Member, Continua Health Alliance, UK
  • A telehealth code of practice
    Trevor Single, CEO, Telecare Services Association (TSA), UK
  • Richard Trusson, Technical Architect: Telehealth NHS Technology Office, Department of Health Informatics Directorate

1pm-1.45pm: Lunchtime workshop organised by TBS Group

L3: Telehealthcare in action in Italy: real integration of health and social care through an e-health centre

Nicola Pangher PhD, Corporate Sales Manager, TBS Group
Brian De Francesca, Corporate Business Development Manager, TBS Group

1pm-1.45pm: Lunchtime workshop organised by Ernst & Young

L4: Transforming management of long-term conditions and promoting patient independence

Gill Cooksley, Director, Ernst & Young Healthcare Practice
Dame Catherine Elcoat, Executive Director, Ernst & Young Healthcare Practice

2pm-3pm: Session eight: Parallel session C

C19: Managing long-term chronic illness

Monitoring and visualising of night time activity patterns of people with early dementia
Dr Huiru (Jane) Zheng, Lecturer, Computer Science Research Institute, University of Ulster, UK

24/7, self-management, 24/7
Saskia Timmer, Manager of Innovation, R&D, Dr. Leo Kannerhuis Centre for Autism, The Netherlands

An integrated approach to implementing telehealth and telecare in Carmarthenshire: an evaluation of COPD savings
Leo Lewis, Project Director, CCM Demonstrator and Dr Keir Lewis, Consultant in Respiratory Medicine and Senior Lecturer, Hywel Dda Health Board Wales, UK

C20: Improving independence, health and wellbeing

A randomised controlled pilot study of a brief, web-based mindfulness training
Tobias Glück, Organisational Assistant, University of Vienna, Austria

Wellbeing through novel communication technology?
Isabella Scandurra, PhD in Medical Informatics, Chief Science Officer, APRI eHealth, Själevad, Sweden

Tele Pulmonary Rehabilitation Project
Morag Barrow, AHP Manager East & Midlothian CHPs, Edenhall Hospital, NHS Lothian, UK

Chair: Candace Imison, Deputy Director of Policy, The King's Fund

Challenges to developing and embedding telehealth in the community
Wendy Knibb, Lecturer in Health Economics, University of Surrey, UK

Using research to shape national health policy related to telehealth through payment and delivery system reform
Lisa Mangiante, Global Reimbursement and Public Affairs, Robert Bosch Healthcare, Palo Alto, CA

C22: Overview on future developments in IT and Health in Germany

Dr. Detlef Schmidt, Arzt im AOK-Bundesverband, Germany

C23: Overview on future developments in IT and Health in the Netherlands

Hyleco Nauta, CIO, University Medical Center Utrecht, The Netherlands
Jos Kuilboer, Director, Concernstaff, University Medical Center Utrecht, The Netherlands

3pm-4pm: Session nine: The future of telecare

Expert panel chair: Nick Goodwin, Chief Executive, The King's Fund, UK

Expert panellists include:

  • Brian Rosenfeld MD, Executive Vice-President and Chief Medical Officer, Philips VISICU, US
  • Dr. Detlef Schmidt, Arzt im AOK-Bundesverband, Germany
  • Pekka Ruotsalainen, Research Professor, National Institute for Health and Welfare, Helsinki, Finland
  • Trevor Single, CEO, Telecare Services Association (TSA), UK
  • Robert Johnstone, Board member, International Alliance of Patients Organisations (IAPO), and Vice Chair, ASSIST UK

Chair's closing remarks

4pm: Congress close

Keynote speakers

Keynote speakers

  • Stephen Johnson, Head of Long Term Conditions, Department of Health, UK
  • Professor Stan Newman, Dean, School of Community and Health Sciences, City University, and Centre Director and Professor of Health Psychology, University College London (UCL)
  • Jon Linkous, Chief Executive Officer, American Telemedicine Association (ATA)
  • Hal Wolf, Senior Vice President and Chief Operating Officer, Kaiser Permanente, The Permanente Federation, US
  • Moira McKenzie, National Telecare Programme Manager, Joint Improvement Team, Scottish Executive
  • Brian Rosenfeld MD, Executive Vice-President and Chief Medical Officer, Philips VISICU

Sponsors

Sponsors

Thanks to our headline sponsors: