Approaches to demand management

Commissioning in a cold climate
Date: 
Venue: 
The King's Fund

In brief

This conference focused on approaches to demand management and commissioning in a difficult financial climate. The conference featured practical examples of referral management alongside other demand management initiatives relevant to commissioners.

Programme

Programme

10am-11.30am: Opening session

  • Keynote address
    Bob Ricketts, Director of System Management and New Enterprise, Department of Health
  • Quality in a Cold Climate
    Mark Jennings, Director of Health Care Improvement, The King's Fund
  • The challenges of demand management: learning from referral management schemes
    Candace Imison, Deputy Director of Policy, The King's Fund

12noon-1pm: Demand management, use of information

  • Engaging with GPs through the GMS contract
    Denis Gizzi, Director of System Reform, NHS Oldham
  • Using GP data for demand management
    Conor Burke, Borough Managing Director, Redbridge PCT

2pm-3pm: Workshops, methods and tools for mananging demand successfully

Practical workshops will include:

  • Acute visiting scheme: An innovative solution to reduce unscheduled admissions
    Dr Shikha Pitalia, GP and Chair, United League Commissioning, Practice-Based Commissioning Consortium
  • Using Choose and Book to manage demand
    Linda Pitchford, Outpatient and Booking Manager, Sherwood Forest Hospitals NHS Foundation Trust
  • Using risk profiling and virtual wards to manage demand
    Dr Seth Rankin, GP, Wandsworth Medical Centre, Wandsworth Primary Care Trust

3pm-4pm: Closing session

  • Managing emergency demand
    Kathy Jones, Director of Service Development, London Ambulance Service NHS Trust

Panel discussion: What are the key obstacles/challenges to demand management?

Panel speakers:

  • Conor Burke, Borough Managing Director, Redbridge PCT
  • Denis Gizzi, Director of System Reform, NHS Oldham
  • Kathy Jones, Director of Service Development, London Ambulance Service NHS Trust
  • Dr Steven Laitner, GP and Consultant in Public Health Medicine, NHS East of England

Speakers

Speakers

  • Conor Burke, Borough Managing Director, NHS Redbridge
  • Denis Gizzi, Director of System Reform, NHS Oldham
  • Candace Imison, Deputy Director of Policy, The King's Fund
  • Mark Jennings, Director of Health Care Improvement, The King's Fund
  • Dr Shikha Pitalia, GP and Chair, United League Commissioning, Practice-Based Commissioning Consortium
  • Linda Pitchford, Outpatient and Booking Manager, Sherwood Forest Hospitals NHS Trust
  • Dr Seth Rankin, GP, Wandsworth Medical Centre, Wandsworth Primary Care Trust
  • Bob Ricketts, Director of System Management and New Enterprise, Department of Health