Approaches to demand management

Programme

10am-11.30am: Opening session

• Keynote address
  Bob Ricketts, Director of System Management and New Enterprise, Department of Health
• Quality in a Cold Climate
  Mark Jennings, Director of Health Care Improvement, The King's Fund
• The challenges of demand management: learning from referral management schemes
  Candace Imison, Deputy Director of Policy, The King's Fund

12noon-1pm: Demand management, use of information

• Engaging with GPs through the GMS contract
  Denis Gizzi, Director of System Reform, NHS Oldham
• Using GP data for demand management
  Conor Burke, Borough Managing Director, Redbridge PCT

2pm-3pm: Workshops, methods and tools for mananging demand successfully

Practical workshops will include:

• Acute visiting scheme: An innovative solution to reduce unscheduled admissions
  Dr Shikha Pitalia, GP and Chair, United League Commissioning, Practice-Based Commissioning Consortium
• Using Choose and Book to manage demand
  Linda Pitchford, Outpatient and Booking Manager, Sherwood Forest Hospitals NHS Foundation Trust
• Using risk profiling and virtual wards to manage demand
  Dr Seth Rankin, GP, Wandsworth Medical Centre, Wandsworth Primary Care Trust

3pm-4pm: Closing session

• Managing emergency demand
  Kathy Jones, Director of Service Development, London Ambulance Service NHS Trust

Panel discussion: What are the key obstacles/challenges to demand management?

Panel speakers:

• Conor Burke, Borough Managing Director, Redbridge PCT
• Denis Gizzi, Director of System Reform, NHS Oldham
• Kathy Jones, Director of Service Development, London Ambulance Service NHS Trust
• Dr Steven Laitner, GP and Consultant in Public Health Medicine, NHS East of England