How to use patient feedback more effectively to improve services

Date: 
Event type: 
Conference

Presentations

Event overview

This one-day event looked at information currently collected from patient surveys including the inpatient survey, GP patient survey, Friends and Family Test, and Patient Reported Outcome Measures.

It explored the key messages that can be drawn from the data and looked at how health care professionals can use these messages to drive service improvement.

Opening session

Patients' experience of using hospital services

Dr Veena Raleigh, Senior Fellow, Policy, The King's Fund

Chris Graham, Director of Research and Policy, Picker Institute Europe

Veena Raleigh and Chris Graham: Patients' experience of using hospital services

Using patients and their feedback to co-design and improve services

The role of data collection as part of the continuum of patient engagement.

Alison Cameron, Patient Associate, Leadership Development, The King's Fund

Alison Cameron: Beyond data sets - patients as partners in improvement

Using insight and feedback in the NHS

Dan Wellings, Head of Insight and Feedback, NHS England

Dan Wellings: Using insight and feedback in the NHS

Session two: Breakouts

Using PROMs data to help patients make informed decisions

Nils Gutacker, Research Fellow, Centre for Health Economics, University of York

Nils Gutacker: Using PROMs data to help patients make informed decisions

The use of PROMs in a community setting

Iain Cockley-Adams, Service Improvement Manager, Gloucestershire Care Services NHS

Iain Cockley-Adams: Use of PROMs in a community setting

Making the most out of feedback from the Family and Friends Test (FFT)

Steve McKenna, The Neera Medical Centre, Essex

Steve McKenna: Making the most out of feedback from the Family and Friends Test (FFT)

Patient Opinion – the ULHT way

Sharon Kidd, Patient Experience and Engagement Manager, United Lincolnshire Hospitals NHS Trust

Sharon Kidd: Patient Opinion – the ULHT way

Growing a responsive culture at Nottinghamshire Healthcare NHS Foundation Trust

Paul Sanguinazzi, Head of Involvement and Experience, Nottinghamshire Healthcare NHS Foundation Trust

Paul Sanguinazzi: Growing a responsive culture at Nottinghamshire Healthcare NHS Foundation Trust

Using insight to amplify the patient voice in commissioning

Lesley Goodburn, Insight and Involvement Service Partner, Midlands and Lancashire Commissioning Support Unit

Lesley Goodburn: Using insight to amplify the patient voice in commissioning

Patient feedback in Dudley

Robert Franklin, Patient Insight Specialist, Dudley Clinical Commissioning Group

Robert Franklin: Patient feedback in Dudley.pdf

Session four

The British Social Attitudes Survey: public perception of the NHS

Ruth Robertson, Fellow, Policy, The King's Fund

Ruth Robertson: The British Social Attitudes Survey: public perception of the NHS

How can insights about public perceptions of the NHS and social care help improvements to be made?

Ben Page, Chief Executive, Ipsos MORI

Ben Page: How can insights about public perceptions of the NHS and social care help improvements to be made

Sponsorship and exhibition

Exhibitors

I Want Great Care

I want great care


R-Outcomes

R-Outcomes

Supporters

Picker Institute Europe

Find out more about event sponsorship opportunities