Community health care services

What does good look like?
Date: 

Highlights

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Caroline Alexander: Transforming community health services in London

Ellen Armistead: Regulating community health services

About this event

Community health services are an essential component of providing person‑centred, co-ordinated care.

It is a diverse sector, providing a range of different services, run by a mixed economy of types and sizes of organisation, including standalone NHS community trusts, existing acute and mental health trusts, social enterprises and independent sector providers.

There has been a longstanding ambition to shift more health care from hospitals to settings closer to people's homes, and from reactive care to prevention and proactive models based on early intervention, and community health care services should play a key role in realising this ambition.

This one-day conference explored how we can improve and develop community health services. It also provided a forum for the sharing of good practice in community health care.

Programme

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Session one: Opening plenary

Welcome and introduction

Dr Johnny Marshall, ‎Director of Policy, NHS Confederation

Transforming community health care services in London

Caroline Alexander, Chief Nurse, NHS England, London Region

Panel session: The challenges and opportunities for improving and developing community services

  • Caroline Alexander, Chief Nurse, NHS England, London Region
  • Matthew Winn, Chief Executive, Cambridge Community Services NHS Trust and Chair, NHS Confederation Community Health Services Forum
  • Dr Crystal Oldman, Chief Executive, Queen's Nursing Institute
  • further panelists to be confirmed

Session two: What does good look like?

Welcome and introduction

Catherine Foot, Assistant Director of Policy, The King’s Fund

Regulating community health services

Ellen Armistead, Deputy Chief Inspector, Care Quality Commission

How and what should we measure to ensure quality?

Christina Walters, Programme Director, Community Indicators Programme
Andrew Barber, Technical Consultant, Community Indicators, Outcome Measures and Payment System Development Programme

Session three: Good practice breakout sessions

A: Quality assurance: how are you using data locally to measure for quality?

The use of PROMs (Patient Reported Outcome Measures) in a community setting

  • Iain Cockley-Adams, Service Improvement Manager, Gloucestershire Care Services NHS Trust

Over2You Quality Volunteers

  • Ruby Smith, Head of Personalisation, South Yorkshire Housing Association

PROMS in Practice: The Collection Analysis and Reporting of quality of life indicator EQ5D in rehabilitation services in Cambridgeshire Community Services

  • Andrew Bateman PhD, Physiotherapist and Service Manager, Oliver Zangwill Centre for Neuropsychological Rehabilitation, Cambridgeshire Community Services NHS Trust

B: Working with patients and communities: what are you doing to involve patients and their families and carers and to make your services more person-centred?

Sue Ryder - Community and peer support for people with dementia

  • Paul Harper, Business Development Manager, Sue Ryder
  • Denise Robinson, Doncaster Befriending Services Manager, Sue Ryder

Involvement for Influence: the 4PI framework

  • Alison Faulkner, Consultant, National Survivor User Network

“I know it because I live it”: An In-clinic peer mentorship scheme to improve outcomes in adolescents living with HIV

  • Alison Barnes, Strategic Consultant, Body and Soul Charity

C: Partnerships and relationships with other parts of the system: how are you building effective local partnerships across health and social care?

DIY Health Project

  • Emma Cassells, Patient First Project manager, Bromley by Bow Health Partnership

‘The Step up Service’

  • Anne Johnson, Joint Clinical Lead/Consultant Occupational Therapist & Macmillan Professional, Bath Centre for Fatigue Services

The InterCare Diabetes service – working across organisational boundaries to develop a whole system integrated approach to diabetes care

  • Dr Paru King, Consultant Physician and lead for integrated care, Derby Hospitals NHS Foundation Trust

Session four: Good practice breakout sessions

D: Supporting and encouraging team working: what are you doing to support team working?

Lewisham Foot Health Services

  • Stephanie Brooks, Domicillary Chiropody Manager, Lewisham and Greenwich NHS Trust
  • Ciaran Devlin, Podiatry Lead, Lewisham and Greenwich NHS Trust

Building Capacity in Community Teams (Glue, Sticking Plaster and Wicked Elephants)

  • Dave Hearn, Darzi Fellow in Clinical Leadership, Oxleas NHS Foundation Trust

The Holistic Worker Model

  • Stephen Upton, Assistant Director of Urgent Care & Transformation, Nottingham CityCare Partnership

E: Working with patients and communities: what are you doing to involve patients and their families and carers and to make your services more person-centred?

Patient and Carer Panel: Working Towards Excellence Together

  • Andy Rogers, Communications Manager, Shropshire Community Health NHS Trust
  • Mark Donovan, Patient Experience & Engagement Lead, Shropshire Community Health NHS Trust

The Millom Model

  • Dr John Howarth, GP and Director of Service Improvement, Cumbria Partnership Foundation Trust

Love Barrow families Project

  • Trina Robson, Love Barrow families Project Lead, Cumbria Partnership NHS Foundation Trust

F: Partnerships and relationships with other parts of the system: how are you building effective local partnerships across health and social care?

Rapid Response Service for Older People

  • Dr Patricia McCaffrey, Clinical Director and Consultant Geriatrician, Southern Health and Social Care Trust, Northern Ireland
  • Eamon Farrell, Transforming Your Care Service Implementation Lead for Older People and Primary Care, Southern Health and Social Care Trust, Northern Ireland

Connecting across services

  • Lyn Bacon, Chief Executive, Nottingham CityCare Partnership
  • Karen Frankland, Director of Business and Marketing, Nottingham CityCare Partnership

@home-LAS Appropriate Care Pathway

  • Karen Titchener, Deputy Head of Nursing/Clinical Lead GSTT@home, Guys and St Thomas NHS Foundation Trust
  • Jaqui Lindridge, Consultant Paramedic, Medical Directorate, London Ambulance Service NHS Trust

Session four: Closing plenary

Panel session – Key lessons from the breakout sessions

Supporters

Supporters and partners

We would like to thank the following organisations who supported this conference. If you'd like to find out how you can support The King's Fund Events please email us or call 020 7307 2584.

NHS Confederation Community Health Services Forum

NHS Confederation Community Health Services Forum

NHS England transformLDN project

NHS England logo
                
transformLDN

TransformLDN is an initiative that was established in July 2014 by London’s Chief Nurse, Caroline Alexander, with the support of leaders from health and social care providers and commissioners from all 32 boroughs. Their aim is to create a vision, declaration and inspiration that binds all community practitioners to realise a community-led revolution in health and social care that will transform the health and well-being of London.

Care Talk

Care Talk

pharmaphorum

pharmaphorum drives innovation within the pharmaceutical industry, by bringing healthcare together through a suite of media services that help produce and disseminate thought leadership, combined with an online platform for communicating messages to a global audience.

Presentations

Session one: Opening plenary

Caroline Alexander: Transforming community health services in London

Session two: What does good look like?

Ellen Armistead: Regulating community health services

Dr Christina Walters and Andrew Barber: How and what should we measure to ensure quality?

Dr Vineta Bhalla: Developing and testing national measures on community services

Session three: Best practice breakout sessions

A: Quality assurance

Iain Cockley-Adams: The use of PROMS in a community setting

Ruby Smith: Over2You Quality Volunteers

Andrew Bateman: PROMS in practice: The collection Analysis and Reporting of quality of life indicator EQ5D in rehabilitation services in Cambridgeshire Community Services

B: Working with patients and communities

Paul Harper and Denise Robinson: Sue Ryder - Community and peer support for people with dementia

Alison Faulkner: Involvement for Influence - the 4PI framework

Alison Barnes: "I know it because I live it" - An in-clinic peer mentorship scheme to improve outcomes in adolescents living with HIV

C: Partnerships and relationships with other parts of the system

Emma Cassells: DIY Health Project

Nikie Catchpool and Anne Johnson: The Step Up Service

Dr Paru King: The InterCare Diabetes service

Session four: Best practise breakout sessions

D: Supporting and encouraging team working

Ciaran Devlin and Stephanie Brookes: Lewisham Foot Health Integrated Wound Care Team

Dave Hearn: Building Capacity in Community Teams

Stephen Upton: The Holistic Worker Model

E: Working with patients and communities

Andy Rogers: Working towards excellence together

Dr John Howarth and Jenny Brumby: The Millom Model

Trina Robson: Love Barrow Families

F: Partnerships and relationships with other parts of the system

Dr Patricia McCaffrey and Eamon Farrell: Southern Trust Acute Care at Home Team

Lyn Bacon and Karen Frankland: Connecting across services

Karen Titchener and Jaqui Lindridge: @home-LAS Appropriate Care Pathway