Experience-based co-design

Working with patients to improve health care

This toolkit outlines a powerful and effective way of improving patients’ experience of services, and helps you assess how it can help you meet your aims.

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In this toolkit...

1 Is experience-based co-design for you?
2 What is experience-based co-design?
3 Making the case to staff
4 Developing your project plan
5 Carrying out observations
6 Engaging and interviewing staff
7 Recruiting patients
8 Interviewing and filming patients
9 Editing the film
10 Running the staff feedback event
11 Running the patient feedback event
12 Running the joint patient–staff event
13 Running the co-design groups
14 Reporting, evaluating and celebrating success
15 Adapting the approach to your budget
16 What next for your EBCD project?