Referral management: lessons for success
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- Published: 27.10.10
- Updated: 21.06.11
This report on GP referrals is the latest in the Quality in a Cold Climate series, evaluating how the NHS can maintain quality and avoid cutting services while delivering the £14-20 billion savings needed under current funding projections.
Referral management: lessons for success provides practical advice to those seeking to influence the content and pattern of GP referrals. It draws on the current literature and new qualitative and quantitative research to evaluate the full range of referral management activities from full-scale referral management centres to the ‘passive’ provision of guidelines to GPs.
Further comment and analysis
Candace Imison explains the key findings from the research and the approaches that are being taken to control the volume and quality of referrals.
Read our blog on whether a new system of referral is needed.
