Referral management: lessons for success

As our report on referral management is published, Candace Imison explains the key findings from the research and the approaches that are being taken to control the volume and quality of referrals.

Referral management: lessons for success is the latest in the Quality in a Cold Climate project from The King’s Fund, evaluating how the NHS can maintain quality and avoid cutting services while delivering the £14-20 billion savings needed under current funding projections.