Improving patients' experience of care

We are committed to understanding how patient and service user experience of care can be improved using evidence and innovative ideas. In 2011 we will continue to work with front-line staff and senior managers who have committed themselves and their organisations to improving patients' experience of care. 

Projects this year will include:

  •  Enhancing the Healing Environment – we will be working to disseminate the outcomes of our work with hospitals, hospices and HM prison services to improve the experience of those receiving palliative care, their relatives and the bereaved.
  • The Point of Care Programme – we will expand the use of Schwartz Center Rounds®  – an innovative tool that generates improvement in patients' care through encouraging hospital staff to share their experiences of caring. With the support of the Health Foundation, we will also complete the first wave of the Hospital Pathways project, a systems-based approach to improving patients' experience of care in 10 different pathways.
  • Working with the National Nursing Research Unit at King's College London, we will complete a study of the experience of patients who receive care outside hospital, in primary and community services. 

Priority Lead