Blog tagged as: Patient experience
The report of the National Audit of Dementia Care in General Hospitals 2011 has put a sharp focus on the care of people with dementia in hospitals.
Francesca Frosini asks how a new measurement of patients treated in non-NHS hospitals will help to assess patient choice.
Bev Fitzsimons, asks whether a new patient and family-centred care programme can help improve patients' experience.
While government ministers seem enthused by plans to allow patients to manage their own health budgets, Angela Coulter asks if we should be exploring other options.
Drawing on experience from our Point of Care programme, Jocelyn Cornwell explores the options to improving the poor results on care shown in the CQC report.
Joanna Goodrich asks can we really expect to improve services in a way that makes a difference to patients if we don’t listen to their experiences?
With more reports on the care of elderly and vulnerable people Jocelyn Cornwell looks at the state of care in acute hospitals.
In light of the Health Service Ombudsman's recent report, Jocelyn Cornwell examines ways to improve NHS care, including intentional nurse rounds.
After a bad experience of airline customer service, Bev Fitzsimons reflects on how similar an experience patients may face with health care providers.
The Point of Care team reflect on how the smallest actions on the part of staff can make a huge difference to patients’ experience of care.
Stephen Moss, Chair of Mid Staffordshire, spoke at our conference this week about the lessons he had learnt from the 'story of a hospital that lost its way'.
The government last week published two new consultations on choice and information, which could have significant implications for how end-of-life care is delivered.
As we debate the proposed NHS structures we must think about what kind of care we want these structures to help deliver. And what role can the voluntary sector play?
Just as we thought the commitment to create truly patient-centred care was building momentum, it is, yet again, all change for the NHS.
Can we guarantee patients compassionate care? Jocelyn Cornwell argues that while we can't currently guarantee this, we should be doing more to make it likely.
The King's Fund believes the health White Paper will need to answer some difficult questions if it is to offer a credible plan for the future.
Ruth Robertson questions whether government plans to empower patients to choose their hospital will lead to improvements in services.
The frontline staff we have spoken to as part of the Point of Care programme are telling us that the financial pressure of NHS reforms is already upon them.
This week's budget held no great surprises for the NHS. But as the financial situation gets harder, can the experience of patients be improved, while spending less?
Sometimes rectifying the smallest or simplest of things can transform patients' experience of care. Don't wait to form a committee, start trying to improve patients' experience now.