Blog tagged as: Patient experience
Is the obsession with organisational structure missing the point? Angela Coulter looks at why NHS organisations need to show leadership in engaging patients.
Jocelyn Cornwell considers why we need a national framework for patient experience, and why it's so important that we have one now.
While Jocelyn Cornwell welcomes a commitment to hourly nursing rounds, will the introduction of new measurements just increase bureaucracy in patient care?
With the pressures on A&E, Richard Humphries explains that it's the frail elderly patients that remain in hospital beds that we should be more concerned about.
Joanna Goodrich considers the impact of NICE's aspirational guidance on the delivery of adult mental health care on patient-centred care.
The report of the National Audit of Dementia Care in General Hospitals 2011 has put a sharp focus on the care of people with dementia in hospitals.
Francesca Frosini asks how a new measurement of patients treated in non-NHS hospitals will help to assess patient choice.
Bev Fitzsimons, asks whether a new patient and family-centred care programme can help improve patients' experience.
While government ministers seem enthused by plans to allow patients to manage their own health budgets, Angela Coulter asks if we should be exploring other options.
Drawing on experience from our Point of Care programme, Jocelyn Cornwell explores the options to improving the poor results on care shown in the CQC report.
Joanna Goodrich asks can we really expect to improve services in a way that makes a difference to patients if we don’t listen to their experiences?
With more reports on the care of elderly and vulnerable people Jocelyn Cornwell looks at the state of care in acute hospitals.
In light of the Health Service Ombudsman's recent report, Jocelyn Cornwell examines ways to improve NHS care, including intentional nurse rounds.
After a bad experience of airline customer service, Bev Fitzsimons reflects on how similar an experience patients may face with health care providers.
The Point of Care team reflect on how the smallest actions on the part of staff can make a huge difference to patients’ experience of care.
Stephen Moss, Chair of Mid Staffordshire, spoke at our conference this week about the lessons he had learnt from the 'story of a hospital that lost its way'.
The government last week published two new consultations on choice and information, which could have significant implications for how end-of-life care is delivered.
As we debate the proposed NHS structures we must think about what kind of care we want these structures to help deliver. And what role can the voluntary sector play?
Just as we thought the commitment to create truly patient-centred care was building momentum, it is, yet again, all change for the NHS.
Can we guarantee patients compassionate care? Jocelyn Cornwell argues that while we can't currently guarantee this, we should be doing more to make it likely.