How do US organisations provide high-quality person-centred care? And what lessons can be drawn for the NHS, local authorities and the third sector?
David Oliver argues that, unless our society changes its attitudes to older people, it will be an uphill battle to deliver results.
All senior civil servants will now be expected to spend the equivalent of four weeks a year with staff and patients in health and social care organisations. But will this lead to a more patient-centred culture?
One of the most effective things NHS leaders can do is to help people see how their work matters or help them articulate for themselves what contribution their work makes, says Liz Saunders.
With the urgent and emergency care system under severe pressure, Nigel Edwards looks at how the problems around increasing demand could be addressed.
Although the care of older people will be ‘core business’ for the foreseeable future, numerous reports have highlighted serious failings in that care. Does the government's response to the Francis Inquiry report mark a new beginning?
Are the public’s views about the NHS – in particular their satisfaction with the NHS – shaped, influenced or, in some way, linked to support for or identification with political parties?
The NHS reforms in England will have major implications for all involved in the system, none more so than providers.
Nigel Edwards shares his thoughts on the government's response to the Francis Inquiry report.
Volunteers are well placed to help organisations meet a number of Francis’s key recommendations, says Claire Mundle.
Anna Dixon gives her thoughts on the Nuffield Trust's health and social care ratings review into whether there should be a summary rating for hospitals and other care providers.
At a time when patients, carers and communities are feeling let down by the lack of care in hospitals, we heard an inspirational lecture from Professor Michael West last week on how leaders can change the culture of care in their organisation.
Jocelyn Cornwell gives her advice to non-executive directors following the Francis Inquiry report.
While long-term trends in delayed transfers of care might be reducing, our latest quarterly monitoring report revealed some concerns from NHS finance directors. James Thompson explores the figures in his blog.
Anna Dixon gives her reaction to the recommendations set out in the long-awaited Francis Inquiry report into the failings at Mid Staffordshire NHS Foundation Trust.
Revalidation has been a popular topic in our leadership work with medical directors, GPs and consultants – so what have we learnt so far?
The focus of the Royal College of Surgeon’s new report on engagement with the public on service change is very welcome, but will it translate into a genuinely different dialogue at a local level?
The personal health budgets evaluation, published recently by the Department of Health, contains encouraging news for those who believe that giving patients greater choice, flexibility and control can improve their quality of life.
We've had an incredible response to our debate on the changing patient – with views from politicians, health and social care professionals and, most importantly, patients themselves.
Having spent the first half of the Parliament legislating for radical changes to the organisation of the NHS, the government now needs to focus on the mundane but much more important challenge of implementing and executing the service changes on which its record will ultimately depend.