Community services are a vital part of delivering co-ordinated care, and could be the answer to many of the health service’s woes in the future, says Bev Fitzsimons.
If we are seeking to truly understand health care, it is not numbers or stories, but numbers and stories that are needed, says Bev Fitzsimons.
Patient and Family-Centred Care is a simple, low-technology approach to patient-centred service improvement – Bev Fitzsimons blogs about the benefits of using the approach, following the launch of our new toolkit with the Health Foundation.
Health care staff are usually motivated to enter their professions by a desire to make a difference for patients and service users. Why then, do they find it so hard to speak up for patients when they see care that does not meet satisfactory standards?
Bev Fitzsimons, asks whether a new patient and family-centred care programme can help improve patients' experience.
After a bad experience of airline customer service, Bev Fitzsimons reflects on how similar an experience patients may face with health care providers.
The frontline staff we have spoken to as part of the Point of Care programme are telling us that the financial pressure of NHS reforms is already upon them.
This week's budget held no great surprises for the NHS. But as the financial situation gets harder, can the experience of patients be improved, while spending less?