Jocelyn Cornwell gives her advice to non-executive directors following the Francis Inquiry report.
We've had an incredible response to our debate on the changing patient – with views from politicians, health and social care professionals and, most importantly, patients themselves.
The Chief Nursing Officer has launched a new vision for nurses, midwives and care-givers. But will it help to develop a culture of compassionate care?
NHS hospitals will soon be required to ask patients whether they would want a friend or relative to be treated there. But will this make hospitals raise their game?
Jocelyn Cornwell considers why we need a national framework for patient experience, and why it's so important that we have one now.
While Jocelyn Cornwell welcomes a commitment to hourly nursing rounds, will the introduction of new measurements just increase bureaucracy in patient care?
Drawing on experience from our Point of Care programme, Jocelyn Cornwell explores the options to improving the poor results on care shown in the CQC report.
Jocelyn Cornwell discusses the dynamic, culture-changing power of stories and story-telling in health care in her new blog.
With more reports on the care of elderly and vulnerable people Jocelyn Cornwell looks at the state of care in acute hospitals.
In light of the Health Service Ombudsman's recent report, Jocelyn Cornwell examines ways to improve NHS care, including intentional nurse rounds.
The Point of Care team reflect on how the smallest actions on the part of staff can make a huge difference to patients’ experience of care.
Just as we thought the commitment to create truly patient-centred care was building momentum, it is, yet again, all change for the NHS.
Can we guarantee patients compassionate care? Jocelyn Cornwell argues that while we can't currently guarantee this, we should be doing more to make it likely.
Sometimes rectifying the smallest or simplest of things can transform patients' experience of care. Don't wait to form a committee, start trying to improve patients' experience now.