Theresa Hegarty: using patient, carer and staff stories to improve patient experience
Theresa Hegarty, Head of Patient Experience at Royal United Hospital Bath NHS Trust, explains why storytelling is a powerful method for improving the experience of patients, staff and carers.
More from the Transforming patient experience annual conference 2012
Comments
Useful approaches for educ phase
Thanks for one’s marvelous posting! I definitely enjoyed reading it, you can be a great author.I will ensure that I bookmark your blog and will come back down the road.
Add new comment