Margaret Heffernan: how can we combat wilful blindness to ensure a culture of quality?

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Margaret Heffernan

How can leaders create the conditions for staff to safely raise concerns? Margaret Heffernan, entrepreneur, CEO and writer, explores how to combat ‘wilful blindness’ to ensure a culture of quality in NHS organisations.

Margaret Heffernan: How can we combat wilful blindness in organisations to ensure a culture of quality?

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