He says that system reform is not the same as service reform – the focus needs to be on the latter – and describes how, for innovation to happen, we need to harness the efforts of patients as co-producers of care and free up time for people to be creative.
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More on reforming the NHS
- Catch up with talks from our Reforming the NHS from within event
- Read the report: Reforming the NHS from within
- Explore our interactive diagram: Visualising reform in the NHS
- Read Chris Ham's Health Service Journal article: Commitment to change the NHS must come from within